Retail Sales Technician

Asurion; La Salle (NY); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Unlimited monthly bonus potential

Competitive hourly pay

Ongoing training

Career growth opportunities

Job summary

Asurion Niagara Falls, NY is seeking a Retail Sales Technician to help customers while repairing and understanding tech devices. Starting pay is $17.85 per hour with unlimited sales bonus potential and repair incentives.

You will be the face of the store, delivering personalized customer experiences, upselling products, and assisting in bringing the Asurion Connected Home solutions to customers. Ongoing training and certifications are available; weekends/holidays required.

Qualifications

• 1+ years of customer service/retail sales.
• 6+ months of product service support or technology repair (preferred).
• Basic knowledge of mobile devices and operating systems.
• Ability to work a flexible retail schedule, including weekends and holidays.
• Demonstrated ability to multitask efficiently in a fast-paced environment.
• A passing background check (criminal and drug test).

Responsibilities

• Provide technical expertise, troubleshoot, and repair customer electronic devices.
• Be the face of Asurion and deliver award-winning, personalized customer experiences.
• Enhance customer experience with the serve, solve, and sell method, helping bring the Asurion Connected Home product to all customers.
• Upsell Asurion product and achieve sales goals.
• Contribute & support in market, based on needs of the business and store locations.
• Efficiently multitask in a dynamic retail environment.
• Self-manage and set priorities.

Skills

Customer service

Retail sales

Tech repair

Mobile devices

Schedule flexibility

Multitasking

Background check

Job description

Retail Sales Technician Niagara Falls, NY $17.85 + unlimited sales bonus potential

If you enjoy helping people repair and get to know their tech devices, our Retail Sales Technician role is for you. At uBreakiFix by Asurion, we provide great customer service and a positive experience for our employees. We have a culture of teamwork and create career growth pathways based on your interests.

Starting pay is at $17.85 per hour + uncapped sales and repair incentive. Average incentive potential is $607/month, with unlimited earning potential!

Gain new skills and certifications. Provide great customer service experiences. Bring your ideas to leaders. Receive unlimited monthly bonuses for great sales!

Through interactions with customers, our experts demonstrate integrity in serving, solving and selling with expectations to listen to the customer’s needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values.

Responsibilities

• Provide technical expertise, troubleshoot, and repair customer electronic devices
• Be the face of Asurion and deliver award-winning, personalized customer experiences
• Enhance customer experience with our ‘serve, solve, and sell’ method, helping bring the Asurion Connected Home product to all customers
• Upsell Asurion product and achieve sales goals
• Contribute & support in market, based on needs of the business and store locations
• Efficiently multitask in a dynamic retail environment
• Self-manage and set priorities

We are looking for people who are great at talking with customers and can make sales in a retail environment.

Requirements

• 1+ years of customer service/retail sales experience
• 6+ months of experience with product service support or technology repair (preferred)
• Basic knowledge of mobile devices and operating systems
• Ability to work a flexible retail schedule, including weekends and holidays
• Demonstrated ability to multitask efficiently in a fast‑paced environment
• A passing background check (criminal and drug test)

Benefits & Perks

• Ongoing training to grow your skills and hands‑on training
• Unlimited monthly bonus potential for great sales!
• Competitive hourly pay and benefits
• Career growth opportunities based on your interests
• And more!

Asurion offers a wide range of perks and benefits for mental, physical, and financial health.

Company Overview

Get to know us: As the world’s leading tech care company, Asurion eliminates the fears and frustrations associated with technology, to ensure our nearly 300 million customers get the most out of their devices, appliances and connections.

Equal Employment Opportunity

Asurion provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Asurion is an equal opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.

Asurion Way

Customer First We provide our customers with excellent service through empathetic, helpful, and simple interactions. Our first step? To listen.

One Team We believe that our success depends on collaborating, staying humble, and embracing diverse viewpoints.

Divine Discontent We’re not afraid to roll up our sleeves and do more. We start small, scale with success, and tap into our full potential to deliver the best products and services.

Act with Integrity We take ownership and pride in the work we do. We build trust‑based relationships and do what’s right-even when no one is looking.