Retail Sales Supervisor: Lead Customer Experience

Reformation; New Orleans (LA); On-site; USD 27,552 - 30,307; Part time

Benefits offered by this job

Health, vision and dental insurance

Paid vacation, holidays & volunteer时间

401K with company match

Job summary

Reformation is seeking a part-time Sales Supervisor for the Magazine Street location in New Orleans to lead the sales floor and deliver outstanding customer experiences. You will drive sales performance, mentor staff, and ensure brand standards while embracing a technology-led in-store experience to delight customers.

The role requires a minimum of 3 years of retail experience, strong interpersonal skills, and a customer-first mindset.

Qualifications

• Minimum of 3 years Retail Experience required.
• Experience working with a sales or retail organization and/or operationally intensive business.
• Ability to work in a fast-paced and ever-changing environment.
• Strong interpersonal skills and the ability to interact effectively with diverse personalities.
• Driven approach to take on new challenges with the self-motivation for your work and career.
• Excellent communicator with a passion for people.
• Problem-solver with keen attention to detail.
• Positive attitude and can handle tasks of varying sizes.

Responsibilities

• Consistently meet and exceed sales goals.
• Actively lead by example and inspire others to generate clientele and maximize customer retention through engagement and sustained relationships.
• Lead the sales floor to deliver an excellent customer experience through a customer first mindset to build loyal customer relationships.
• Contribute to a technology led in-store experience for customers that both surprises and delights them.
• Maintain extraordinary customer experience feedback scores on service evaluation through NPS.
• Act as brand ambassador - embody brand values, engage customers on the brand, be knowledgeable in all aspects of this conversation.
• Uphold consistent inventory accuracy and controls in store through regular cycle counts and overseeing inbound and outbound inventory.
• Track receiving and removal of products.
• Track metrics for BOH fulfillment, mis-pulls, cycle counts & overall inventory accuracy.
• Use this information to grow the team further and take action when necessary alongside in-store leadership.
• Contribute to Loss Prevention in all areas of the business, set expectations & informally train alongside leadership.
• Maintain seamless store operational procedures, maintain weekly workflow.
• Support merchandising presentation strategy and concept standards, lead and train staff as needed.
• Provide real-time and weekly feedback on sales, product and allocation to in store leadership based on sell through and customer feedback.
• Uphold and lead by example with all policies and procedures.
• Display a dedicated approach to motivate and support sales associates.
• Onboard new hires while providing in the moment coaching to improve performance of existing associates.
• Contribute and lead through training and customer experience programs.
• Maintain and manage a professional, healthy, and productive work environment alongside team in store.

Skills

Retail experience

Customer service

Interpersonal skills

Adaptability

Job description

Reformation is seeking a part-time Sales Supervisor for the Magazine Street location in New Orleans to lead the sales floor and deliver outstanding customer experiences. You will drive sales performance, mentor staff, and ensure brand standards while embracing a technology-led in-store experience to delight customers.

The role requires a minimum of 3 years of retail experience, strong interpersonal skills, and a customer-first mindset.