Chocolate Retail Sales Supervisor - Lead & Delight Guests

Mars Incorporated; Alexandria (VA); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Competitive wages

Flexible schedules

401K and paid time off

Tuition reimbursement program

Mental health benefits

Developmental programs

Store discounts

Job summary

Hotel Chocolat on King Street in Alexandria, VA is seeking a store leader to drive customer experience and sales performance. The role emphasizes collaboration with management to deliver outstanding service and apply brand standards across the store.

You will develop product knowledge, run tastings, manage stock, and oversee daily operations with a focus on safety and efficiency. A customer-service mindset and leadership ability are essential.

Qualifications

• Customer service experience of 2+ years preferred.
• Teamwork and flexible collaboration with colleagues.
• Merchandising: place to present products per guidelines.

Responsibilities

• Lead and deliver the retail strategy at the store.
• Provide exemplary leadership and uphold company values.
• Ensure exceptional customer service and sales performance.
• Manage stock, layout, and health & safety compliance.

Skills

Customer Service

Teamwork

Merchandising skills

Communication

Product knowledge

Job description

Hotel Chocolat on King Street in Alexandria, VA is seeking a store leader to drive customer experience and sales performance. The role emphasizes collaboration with management to deliver outstanding service and apply brand standards across the store.

You will develop product knowledge, run tastings, manage stock, and oversee daily operations with a focus on safety and efficiency. A customer-service mindset and leadership ability are essential.