Retail Sales Supervisor | Customer Experience Leader

Reformation; Harrisburg (Dauphin County); Presencial; USD 30.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Vision insurance

Dental insurance

Paid vacation

Holidays

401K with company match

Descripción de la vacante

Reformation in Harrisburg, PA is hiring a Sales Supervisor to lead and execute store-level efforts toward goals. Reporting to the Store Manager, you will drive sales, inspire teams, and deliver a standout customer experience through a brand-first approach.

Expect to manage inventory, guide staff development, and uphold loss prevention while maintaining a positive, productive work environment. This role emphasizes excellent service, adaptability, and a tech-forward in-store experience.

Formación

• Minimum of 3 years of Retail Experience is required.
• Experience working with a sales or retail organization and/or operationally intensive business.
• Ability to work in a fast-paced and ever-changing environment.
• Strong interpersonal skills and the ability to interact effectively with diverse personalities.
• Driven to take on new challenges with self-motivation.

Responsabilidades

• Meet and exceed sales goals consistently.
• Lead by example to generate clientele and maximize customer retention.
• Deliver an excellent customer experience with a customer-first mindset.
• Contribute to a technology-led in-store experience for customers.
• Maintain high customer experience feedback scores on service evaluations.
• Act as brand ambassador and communicate brand values to customers.
• Maintain inventory accuracy and oversee inbound/outbound inventory.
• Monitor and improve store metrics and provide actionable insights.
• Contribute to Loss Prevention and train staff accordingly.
• Maintain store procedures and weekly workflow; support merchandising standards.
• Provide feedback on sales, product, and allocation to leadership.
• Onboard new hires and coach existing associates to improve performance.
• Support training and customer experience programs and maintain a healthy work environment.

Conocimientos

Retail experience

Customer service

Interpersonal skills

Communication

Problem solving

Descripción del empleo

Reformation in Harrisburg, PA is hiring a Sales Supervisor to lead and execute store-level efforts toward goals. Reporting to the Store Manager, you will drive sales, inspire teams, and deliver a standout customer experience through a brand-first approach.

Expect to manage inventory, guide staff development, and uphold loss prevention while maintaining a positive, productive work environment. This role emphasizes excellent service, adaptability, and a tech-forward in-store experience.