Retail Sales Leader - Lead, Delight & Grow

Reformation; Tysons (VA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Private medical, dental, vision

Commuter benefits

Paid time off (vacation/sick/holidays)

Retirement planning

Fertility care support (Carrot) up to

Donations to community efforts

Clothing discount

Volunteer Time Off

Job summary

Reformation is seeking a Sales Supervisor in Tysons Corner to drive shop performance, lead a dynamic team, and deliver an exceptional customer experience. You will manage daily operations, inventory controls, and staff training while upholding brand standards in a fast-paced retail setting.

The role requires a minimum of 3 years in retail with a proven ability to meet sales targets, engage customers, and mentor associates. Flexible scheduling, including weekends and holidays, is expected.

Qualifications

• Minimum of 3 years Retail Experience required.
• Experience in a sales or retail organization and/or operationally intensive business.
• Ability to work in a fast-paced and ever-changing environment.
• Strong interpersonal skills and the ability to interact effectively with diverse personalities.
• Driven approach to take on new challenges with self-motivation for your work and career.
• Excellent communicator with a passion for people.

Responsibilities

• Consistently meet and exceed sales goals.
• Actively lead by example and inspire others to generate clientele and maximize customer retention through engagement and sustained relationships.
• Lead the sales floor to deliver an excellent customer experience through a customer-first mindset to build loyal customer relationships.
• Contribute to a technology-led in-store experience for customers that both surprises and delights them.
• Maintain extraordinary customer experience feedback scores on service evaluation through NPS.
• Act as brand ambassador - embody brand values, engage customers on the brand, be knowledgeable in all aspects of this conversation.
• Uphold consistent inventory accuracy and controls in store through regular cycle counts and overseeing inbound and outbound inventory.
• Track receiving and removal of products.
• Track metrics for BOH fulfillment, mis-pulls, cycle counts & overall inventory accuracy.
• Use this information to grow the team further and take action when necessary alongside in-store leadership.
• Contribute to Loss Prevention in all areas of the business, set expectations & informally train alongside leadership.
• Maintain seamless store operational procedures, maintain weekly workflow.
• Support merchandising presentation strategy and concept standards, lead and train staff as needed.
• Provide real-time and weekly feedback on sales, product and allocation to in store leadership based on sell through and customer feedback.
• Uphold and lead by example with all policies and procedures.
• Display a dedicated approach to motivate and support sales associates.
• Onboard new hires while providing in the moment coaching to improve performance of existing associates.
• Contribute and lead through training and customer experience programs.
• Maintain and manage a professional, healthy, and productive work environment alongside team in store.

Skills

Retail leadership

Customer service

Sales targets

Communication

Problem solving

Team motivation

Job description

Reformation is seeking a Sales Supervisor in Tysons Corner to drive shop performance, lead a dynamic team, and deliver an exceptional customer experience. You will manage daily operations, inventory controls, and staff training while upholding brand standards in a fast-paced retail setting.

The role requires a minimum of 3 years in retail with a proven ability to meet sales targets, engage customers, and mentor associates. Flexible scheduling, including weekends and holidays, is expected.