Retail Sales Lead - Drive Customer Experience & Growth

Reformation; California; Hybrid; USD 41,000 - 55,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Paid vacation, sick, holidays & time‑o

401K with company match

Job summary

Reformation is seeking a Sales Supervisor to lead our store team and drive top-line results. Reporting to the Store Manager, you will guide staff to meet sales targets while delivering an exceptional customer experience rooted in a customer-first mindset.

You will foster brand engagement, oversee inventory accuracy, and contribute to a technology-enabled in-store experience. The role emphasizes coaching, training, and maintaining strong team morale in a fast-paced retail environment.

Qualifications

• Minimum of 3 years Retail Experience required.
• Experience working with a sales or retail organization and/or operationally intensive business.
• Ability to work in a fast-paced and ever-changing environment.
• Strong interpersonal skills and the ability to interact effectively with diverse personalities.

Responsibilities

• Consistently meet and exceed sales goals.
• Actively lead by example and inspire others to generate clientele and maximize customer retention through engagement and sustained relationships.
• Lead the sales floor to deliver an excellent customer experience through a customer first mindset to build loyal customer relationships.
• Contribute to a technology led in-store experience for customers that both surprises and delights them.
• Maintain extraordinary customer experience feedback scores on service evaluation through NPS.

Skills

Retail Experience

Leadership

Customer relationships

Job description

Reformation is seeking a Sales Supervisor to lead our store team and drive top-line results. Reporting to the Store Manager, you will guide staff to meet sales targets while delivering an exceptional customer experience rooted in a customer-first mindset.

You will foster brand engagement, oversee inventory accuracy, and contribute to a technology-enabled in-store experience. The role emphasizes coaching, training, and maintaining strong team morale in a fast-paced retail environment.