Retail Sales Lead: Customer Experience & Training

Reformation; Seattle (WA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Commuter benefits

PTO & holidays

Retirement planning

Global team collaboration

Fertility care support (Carrot)

Up to $5,000 fertility reimbursement

Clothing discount

Culture events & Volunteer Time Off

Job summary

Reformation is seeking a Sales Supervisor to lead and execute initiatives that drive store goals while delivering an exceptional customer experience. Reporting to the Store Manager, you will coach the team, maintain brand standards, and ensure inventory accuracy across in-store operations.

You will contribute to a technology-driven shopping experience, monitor performance metrics, and train staff to uphold policy and to foster a positive, productive work environment.

Qualifications

• Minimum of 3 years Retail Experience required.
• Experience working with a sales or retail organization and/or operationally intensive business.
• Ability to work in a fast-paced and ever-changing environment.
• Strong interpersonal skills and the ability to interact effectively with diverse personalities.
• Driven approach to take on new challenges with self-motivation for your work and career.

Responsibilities

• Consistently meet and exceed sales goals.
• Actively lead by example and inspire others to generate clientele and maximize customer retention through engagement and sustained relationships.
• Lead the sales floor to deliver an excellent customer experience through a customer first mindset to build loyal customer relationships.
• Contribute to a technology led in-store experience for customers that both surprises and delights them.
• Maintain extraordinary customer experience feedback scores on service evaluation through NPS.

Skills

Retail experience

Sales

Fast-paced environment

Interpersonal skills

Self-motivation

Communication

Problem-solving

Positive attitude

Job description

Reformation is seeking a Sales Supervisor to lead and execute initiatives that drive store goals while delivering an exceptional customer experience. Reporting to the Store Manager, you will coach the team, maintain brand standards, and ensure inventory accuracy across in-store operations.

You will contribute to a technology-driven shopping experience, monitor performance metrics, and train staff to uphold policy and to foster a positive, productive work environment.