Retail Sales & Service Advisor

Asurion; Lubbock (TX); Presencial; USD 18.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Monthly bonuses

Employee discounts

Training programs

Health insurance

Retirement plans

Tuition reimbursement

Descripción de la vacante

uBreakiFix by Asurion in Lubbock, TX is seeking a Retail Sales & Service Advisor. The role is front-of-house, customer-facing, with a base pay of $16.25/hour plus performance-based incentives.

You’ll be trained on products and services, and there is potential for career growth within the company. Candidates should have at least 1 year of customer service or retail sales experience, strong communication skills, and a sales-driven mindset.

Formación

• 1+ year of customer service or retail sales experience; we'll teach the tech.
• Strong communication and interpersonal skills; ability to connect with people quickly.
• Sales-driven mindset with the adaptability to perform in a fast-paced environment.
• Experience in wireless/electronics or service-based retail preferred.

Responsabilidades

• Greet customers and set a welcoming tone in-store.
• Manage device check-in and check-out accurately.
• Drive sales of Connected Home products, protection plans, accessories, and refurbished devices.
• Answer calls and assist customers with service inquiries, pricing, and product information.
• Educate customers on products and available solutions.
• Take ownership of customer escalations; resolve them confidently.
• Merchandise the accessory wall and maintain retail display standards.
• Generate leads and actively drive Google reviews.

Conocimientos

Customer service

Retail sales

Communication

Sales skills

Problem solving

Learning mindset

Flexible schedule

Descripción del empleo

Lubbock, TX

$16.25/hr + performance-based incentive opportunities

Our Retail Sales & Service Advisor role is uBreakiFix's brand-new front of house role, built for people who love to sell, thrive in a customer-facing environment, and want a paycheck that rewards their performance. No repairs, ever. Real earning potential, meaningful customer interactions, and a team that's invested in your growth. If selling comes naturally and helping people is genuinely your thing, you'll feel right at home.

What's In It For You

Starting Pay

$16.25/hr base + performance-based sales incentives. Your sales rate and customer satisfaction scores drive your earnings. So, the more you sell, the more you take home!

Benefits That Take Care Of You

Unlimited monthly bonuses tied to your sales performance, employee discounts, and ongoing training so your confidence and earnings keep growing. Plus health insurance, retirement plans, and tuition reimbursement.

No Tech Background Required

No repair experience needed. We'll train you on everything — products, services, and the tech behind them — so you can connect with customers and sell with confidence

Career path

Your career doesn't stop here. There are two ways to build a career at uBreakiFix, through sales or repair, and this role is one of them. We promote from within, with a clear path to Repair Technician, Advanced Repair Tech, Assistant Store Manager, Store Manager, and beyond.

What's Expected Of You

• Be the welcoming face of the store. You’ll greet customers, set the tone for their experience, and make them feel like the visit was worth it.
• Manage device check-in and check-out accurately and efficiently.
• Drive sales of Connected Home products, protection plans, accessories, and refurbished devices. Your attach rate is a core performance metric.
• Answer incoming calls and assist customers with service inquiries, pricing, and product information.
• Educate customers on products, services, and available solutions, so they leave knowing more than when they arrive.
• Take ownership of customer escalations: resolve them confidently and professionally.
• Merchandise the accessory wall and maintain retail display standards.
• Generate leads, follow up on open opportunities, and actively drive Google reviews.

To be successful at uBreakiFix, you'll bring

• 1+ year of customer service or retail sales experience. We'll teach you the tech.
• Strong communication and interpersonal skills with a natural ability to connect with people quickly.
• Sales-driven mindset with the focus to perform in a fast-paced environment.
• Natural ability to recommend solutions and handle objections without being pushy.
• Basic technical curiosity and willingness to learn our product offerings.
• Experience in wireless, electronics, hospitality, or service-based retail (preferred).
• Flexible availability including evenings, weekends, and holidays.

About UBreakiFix By Asurion

uBreakiFix is part of Asurion — the nation's largest tech care company. With over 700 stores and 300 million customers, we provide repair, protection, and support for the devices people rely on most. When you join uBreakiFix, you join a company that invests in your development, rewards your performance, and gives you a real path to grow. #INDSTORES