Retail Sales & Service Advisor

UBA Asurion UBIF Franchise LLC; Town of Amherst (NY); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Retirement plans

Employee discounts

Job summary

Asurion’s uBreakiFix branch in Amherst, NY is hiring a Retail Sales & Service Advisor. This front-of-house role is designed for people who love selling, enjoy customer-facing interactions, and want a pay structure tied to performance.

No repair work is required, with strong earning potential and growth within a team committed to your development. Starting pay is $17.85/hr base plus performance-based incentives.

Qualifications

• 1+ year of customer service or retail sales experience.
• Strong communication and interpersonal skills.
• Sales-driven mindset with the ability to perform in a fast-paced environment.
• Willingness to learn our product offerings.

Responsibilities

• Be the welcoming face of the store and set a positive tone for the customer experience.
• Manage device check-in and check-out accurately and efficiently.
• Drive sales of Connected Home products, protection plans, accessories, and refurbished devices; monitor attach rate.
• Answer incoming calls and assist customers with service inquiries, pricing, and product information.
• Educate customers on products, services, and available solutions to leave informed.
• Take ownership of customer escalations and resolve them confidently.
• Merchandise the accessory wall and maintain retail display standards.
• Generate leads, follow up on opportunities, and drive Google reviews.

Skills

Customer service

Retail sales

Communication

Interpersonal skills

Job description

Amherst, NY $17.85/hr + performance-based incentive opportunities

Our Retail Sales & Service Advisor role is uBreakiFix's brand-new front of house role, built for people who love to sell, thrive in a customer-facing environment, and want a paycheck that rewards their performance. No repairs, ever. Real earning potential, meaningful customer interactions, and a team that's invested in your growth. If selling comes naturally and helping people is genuinely your thing, you'll feel right at home.

What's in it for you

Starting Pay

Starting Pay $17.85/hr base + performance-based sales incentives. Your sales rate and customer satisfaction scores drive your earnings. So, the more you sell, the more you take home!

Benefits that take care of you

Unlimited monthly bonuses tied to your sales performance, employee discounts, and ongoing training so your confidence and earnings keep growing. Plus health insurance, retirement plans, and tuition reimbursement.

No tech background required

No tech background required. No repair experience needed. We'll train you on everything - products, services, and the tech behind them - so you can connect with customers and sell with confidence.

Career path

Your career doesn't stop here. There are two ways to build a career at uBreakiFix, through sales or repair, and this role is one of them. We promote from within, with a clear path to Repair Technician, Advanced Repair Tech, Assistant Store Manager, Store Manager, and beyond.

What's expected of you

• Be the welcoming face of the store. You'll greet customers, set the tone for their experience, and make them feel like the visit was worth it.
• Manage device check-in and check-out accurately and efficiently.
• Drive sales of Connected Home products, protection plans, accessories, and refurbished devices. Your attach rate is a core performance metric.
• Answer incoming calls and assist customers with service inquiries, pricing, and product information.
• Educate customers on products, services, and available solutions, so they leave knowing more than when they arrive.
• Take ownership of customer escalations: resolve them confidently and professionally.
• Merchandise the accessory wall and maintain retail display standards.
• Generate leads, follow up on open opportunities, and actively drive Google reviews.

To be successful at uBreakiFix, you'll bring 1+ year of customer service or retail sales experience. We'll teach you the tech. Strong communication and interpersonal skills with a natural ability to connect with people quickly. Sales-driven mindset with the focus to perform in a fast-paced environment. Natural ability to recommend solutions and handle objections without being pushy. Basic technical curiosity and willingness to learn our product offerings. Experience in wireless, electronics, hospitality, or service-based retail (preferred). Flexible availability including evenings, weekends, and holidays.

About uBreakiFix by Asurion

uBreakiFix is part of Asurion - the nation's largest tech care company. With over 700 stores and 300 million customers, we provide repair, protection, and support for the devices people rely on most. When you join uBreakiFix, you join a company that invests in your development, rewards your performance, and gives you a real path to grow.

Asurion Way

• Customer First We provide our customers with excellent service through empathetic, helpful, and simple interactions. Our first step? To listen.
• One Team We believe that our success depends on collaborating, staying humbl diverse viewpoints.
• Divine Discontent We're not afraid to roll up our sleeves and do more. We start small, scale with success, and tap into our full potential to deliver the best products and services.
• Act with Integrity We take ownership and pride in the work we do. We build trust-based relationships and do what's right-even when no one is looking.

Asurion is an equal opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.