Retail Sales Print Production Lead (Needham, MA)

Staples; Needham (MA); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Weekly pay

401(k) match

Health insurance

Dental & vision insurance

Associate discounts

Job summary

Staples in Needham, MA, is hiring a Print Production Lead to manage and maintain the print workflow. You will be the go-to person for machine operations and production processes while delivering top-notch customer service in a team-oriented retail culture.

Hiring immediately for a full-time permanent role. Responsibilities include running print jobs across in-store and online channels, producing proofs, editing quickly, and coaching staff to ensure quality and timeliness.

Qualifications

• Ability to multi-task, prioritize and rank production steps for many jobs.
• Strong attention to detail and ability to spot quality issues in print.
• Ability to engage with customers and understand their needs.
• Ability to work cooperatively in a fast-paced environment.

Responsibilities

• Be the primary print producer as customers submit orders in-store, online and via email.
• Operate print equipment, produce proofs and samples for consultation, and perform quick edits.
• Drive customer satisfaction by providing exceptional service and quality.
• Train and coach associates to assist in print production as needed.
• Create and manage production workflow and set standards for the team.
• Maintain machine functionality and organization of supplies and finished orders.
• Handle other duties as assigned, including stocking shelves and cleaning.

Skills

Print production

Customer service

Multi-tasking

Attention to detail

Communication

Tools

Adobe Suite

Microsoft Publisher

Job description

Address 163 Highland Avenue, Needham, MA, 02494, US

Compensation $17.30 - $17.55/hour

Schedule Full time

Job Type Permanent

Description

Print Production Leads manage and maintain the production workflow for print and are the “go to” person in the department for all machine operations and production processes. You will also be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture. Hiring immediately.

After applying, you may have the opportunity to schedule an in-person interview within minutes.

Benefits

• Full-time hours, generous paid time off, career development program and weekly pay
• 401(k) with company match
• Full medical, dental and vision insurance
• Associate discounts on in-store and online merchandise, services and warranty plans
• Discounts at hundreds of retailers, restaurants and more
• And many more benefits

Compensation is based on qualifications and experience

Play a key role in helping your store, your people and your customer win.

Be the primary print producer as customers submit print orders in-store, online and through email

Use print equipment, produce proofs and samples for consultation, design quick edits

Drive customer satisfaction by assessing customers’ needs, providing exceptional customer service, and focusing on quality

Train and coach associates to assist in print production as needed

Create and manage production workflow, set standards and processes for the rest of the team

Maintain machine functionality and organization (e.g., planogramming of completed orders, supplies, etc.)

Be flexible on responsibilities (e.g., cleaning, stocking shelves, other duties as assigned)

Essential skills and experience:

Able to work a flexible schedule based on the store’s needs

Ability to multi-task, prioritize and rank production steps for many jobs

Attention to detail and keen eye for noticing quality issues (used throughout the print production process)

Must be able to engage and speak to customers and understand their needs

Ability to work cooperatively in a high paced and sometimes stressful environment

Manage conflict in a reasonable, nonconfrontational and cooperative manner

Ability to act with honesty and integrity regarding customer and business information

Basic computer skills to open, save and send electronic files, email, and use Microsoft Word (or similar programs) and understand desktop publishing software including Adobe and Publisher

Ability to lift and move supplies in the 10-50 pound range, stand and walk continuously

Staples does not sponsor applicants for work visas for this position.