Retail Sales Print Production Lead (Brockton, MA)

Staples; Brockton (MA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Weekly pay

401(k) with company match

Medical insurance

Dental insurance

Vision insurance

Associate discounts

Job summary

Staples is looking for a Print Production Lead to manage the production workflow for print orders in-store, online, and via email. You will be the go-to person for machine operations and production processes, collaborating with a friendly, team-oriented retail culture and helping customers.

You will lead print production, operate equipment, produce proofs, and ensure high-quality service while coaching associates and maintaining organized workflow.

Qualifications

• Flexible schedule based on store needs.
• Able to multi-task and prioritize production steps.
• Attention to detail and quality control.
• Strong customer communication and service.
• Ability to work in a fast-paced environment.
• Conflict management and cooperation.
• Integrity and discretion with information.
• Proficient with basic computer tasks and Word.
• Able to lift 10–50 pounds and stand/walk long hours.

Responsibilities

• Be the primary print producer for in-store, online, and email orders.
• Operate print equipment, produce proofs and samples.
• Assess customers’ needs and deliver exceptional service.
• Train and coach associates in print production.
• Create and manage production workflow and standards.
• Maintain machine function and organize orders and supplies.
• Assist with cleaning, stocking shelves, and other duties as assigned.

Skills

Customer service

Multi-tasking

Attention to detail

Communication

Teamwork

Conflict management

Integrity

Computer skills

Desktop publishing

Tools

Microsoft Word

Desktop publishing software

Adobe

Publisher

Job description

Compensation $17.00 - $17.25/hour

Schedule Full time

Job Type Permanent

Description

Print Production Leads manage and maintain the production workflow for print and are the “go to” person in the department for all machine operations and production processes. You will also be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture. Hiring immediately.

• Full-time hours, generous paid time off, career development program and weekly pay
• Compensation is based on qualifications and experience
• 401(k) with company match
• Full medical, dental and vision insurance
• Associate discounts on in-store and online merchandise, services and warranty plans
• Discounts at hundreds of retailers, restaurants and more
• And many more benefits

Play a key role in helping your store, your people and your customer win.

• Be the primary print producer as customers submit print orders in-store, online and through email
• Use print equipment, produce proofs and samples for consultation, design quick edits
• Drive customer satisfaction by assessing customers’ needs, providing exceptional customer service, and focusing on quality
• Train and coach associates to assist in print production as needed
• Create and manage production workflow, set standards and processes for the rest of the team
• Maintain machine functionality and organization (e.g., planogramming of completed orders, supplies, etc.)
• Be flexible on responsibilities (e.g., cleaning, stocking shelves, other duties as assigned)

Essential skills and experience:

• Able to work a flexible schedule based on the store’s needs
• Ability to multi-task, prioritize and rank production steps for many jobs
• Attention to detail and keen eye for noticing quality issues (used throughout the print production process)
• Must be able to engage and speak to customers and understand their needs
• Ability to work cooperatively in a high paced and sometimes stressful environment
• Manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Basic computer skills to open, save and send electronic files, email, and use Microsoft Word (or similar programs) and understand desktop publishing software including Adobe and Publisher
• Ability to lift and move supplies in the 10-50 pound range, stand and walk continuously

Staples does not sponsor applicants for work visas for this position.