Print Production Lead

Staples; Burlington (MA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Fun, team-oriented culture

Fast-paced environment

Job summary

A leading office supply retailer is looking for a Print Production Lead in Burlington, MA. This role involves managing print production workflows, operating print equipment, and providing exceptional customer service in a fast-paced retail environment. Candidates should possess strong multi-tasking abilities, attention to detail, and basic computer skills. Competitive pay and full-time employment are offered.

Qualifications

• Able to work a flexible schedule based on the store’s needs.
• Ability to lift and move supplies weighing 10-50 pounds.
• Experience in fast-paced and customer-focused environments.

Responsibilities

• Be the primary print producer for customer print orders.
• Operate print equipment and assist with quick edits.
• Train and coach associates for print production.

Skills

Multi-tasking and prioritization

Attention to detail

Customer engagement

Basic computer skills

Conflict management

Tools

Adobe

Publisher

Job description

The Print Production Lead manages and maintains the production workflow for print and serves as the go-to person in the department for all machine operations and production processes. The role emphasizes collaboration and inclusive service to customers within a fun, team-oriented retail culture. Hiring immediately.

Get great perks and participate in a fast-paced, customer-focused environment.

Responsibilities

• Be the primary print producer as customers submit print orders in-store, online and via email
• Operate print equipment, produce proofs and samples for consultation, and assist with quick edits
• Train and coach associates to assist in print production as needed
• Create and manage production workflow, establish standards and processes for the team
• Maintain machine functionality and organization (e.g., planograms for completed orders, supplies, etc.)
• Be flexible on responsibilities (e.g., cleaning, stocking shelves, other duties as assigned)
• Drive customer satisfaction by assessing needs and providing exceptional customer service

Essential Skills And Experience

• Able to work a flexible schedule based on the store’s needs
• Ability to multi-task, prioritize and sequence production steps for many jobs
• Attention to detail and ability to notice quality issues throughout the print production process
• Manage conflict in a reasonable, nonconfrontational and cooperative manner
• Act with honesty and integrity regarding customer and business information
• Engage with customers and understand their needs
• Ability to work cooperatively in a fast-paced and sometimes stressful environment
• Basic computer skills to open, save and send electronic files, use email, and operate word processing and desktop publishing software including Adobe and Publisher
• Ability to lift and move supplies weighing 10-50 pounds, stand and walk for extended periods

Staples does not sponsor applicants for work visas for this position.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Design, Art/Creative, and Information Technology
• Industries: Retail Office Equipment

Location: Burlington, MA