Retail Sales Print Production Lead

Staples, Inc.; Boston (MA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Full-time hours

Paid time off

Career development program

Weekly pay

Bonus plan eligible

401(k) with company match

Medical, dental and vision insurance

Associate discounts on in-store and on

Job summary

Staples, Inc. is hiring Print Production Leads to manage and maintain the production workflow for print orders submitted in-store, online, or via email.

You will be the go-to person for machine operations and production processes, delivering high-quality prints and collaborating in a fun, team-oriented retail culture. Responsibilities include producing proofs, coordinating production, training associates, ensuring equipment functionality, and maintaining order workflow.

Qualifications

• Ability to multi-task, prioritize, and rank steps for many jobs.
• Strong attention to detail to spot quality issues.
• Ability to engage with customers and understand needs.
• Capable of working in a high-paced, sometimes stressful environment.
• Willingness to assist in other store duties as needed.

Responsibilities

• Be primary print producer for in-store, online, and email orders.
• Use print equipment, produce proofs and samples, design quick edits.
• Drive customer satisfaction with exceptional service and quality.
• Train and coach associates in print production.
• Create and manage production workflow and standards.
• Maintain machine functionality and organize supplies.

Skills

Customer service

Multitasking

Attention to detail

Communication

Team collaboration

Flexible schedule

Basic computer skills

Tools

Adobe

Publisher

Microsoft Word

Job description

Print Production Leads manage and maintain the production workflow for print and are the “go to” person in the department for all machine operations and production processes. You will also be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture. Hiring immediately.

Get great perks.

• Full-time hours, generous paid time off, career development program and weekly pay
• Bonus plan eligible
• Compensation is based on qualifications and experience
• 401(k) with company match
• Full medical, dental and vision insurance
• Associate discounts on in-store and online merchandise, services and warranty plans
• Discounts at hundreds of retailers, restaurants and more
• And many more benefits

Play a key role in helping your store, your people and your customer win.

• Be the primary print producer as customers submit print orders in-store, online and through email
• Use print equipment, produce proofs and samples for consultation, design quick edits
• Drive customer satisfaction by assessing customers’ needs, providing exceptional customer service, and focusing on quality
• Train and coach associates to assist in print production as needed
• Create and manage production workflow, set standards and processes for the rest of the team
• Maintain machine functionality and organization (e.g., planogramming of completed orders, supplies, etc.)
• Be flexible on responsibilities (e.g., cleaning, stocking shelves, other duties as assigned)

Essential skills and experience:

• Able to work a flexible schedule based on the store’s needs
• Ability to multi-task, prioritize and rank production steps for many jobs
• Attention to detail and keen eye for noticing quality issues (used throughout the print production process)
• Must be able to engage and speak to customers and understand their needs
• Ability to work cooperatively in a high paced and sometimes stressful environment
• Manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Basic computer skills to open, save and send electronic files, email, and use Microsoft Word (or similar programs) and understand desktop publishing software including Adobe and Publisher
• Ability to lift and move supplies in the 10-50 pound range, stand and walk continuously

Staples does not sponsor applicants for work visas for this position.