Retail Sales Print Production Lead

Staples, Inc.; Concord (NH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Full-time hours

Generous paid time off

Career development program

Weekly pay

Bonus plan eligible

401(k) with company match

Medical, dental and vision insurance

Associate discounts on in-store and on

line items

Discounts at retailers and more

Job summary

Staples, Inc. in Concord, NH is seeking a Print Production Lead to manage in-store print orders and the production workflow. You will operate print equipment, prepare proofs, and make quick edits while ensuring exceptional customer service and quality.

Join a team-focused, retail environment with weekly pay and comprehensive benefits. The role includes coordinating production, training staff, and maintaining equipment and supplies to support store performance.

Qualifications

• Able to work a flexible schedule to meet store needs.
• Ability to multi-task, prioritize and manage production steps for multiple jobs.
• Attention to detail and keen eye for quality in print production.
• Must engage with customers and understand their needs.
• Able to work in a fast-paced, sometimes stressful environment.
• Manage conflicts in a calm, cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Basic computer skills to open, save and email files and use desktop publishing software.

Responsibilities

• Be the primary print producer as customers submit orders in-store, online or via email.
• Use print equipment, produce proofs and samples for consultation, and perform quick edits.
• Drive customer satisfaction by assessing needs and delivering high-quality service.
• Train and coach associates to assist in print production as needed.
• Create and manage production workflow, set standards and processes for the team.
• Maintain machine functionality and organize orders, supplies, and displays.
• Be flexible with duties including cleaning and stocking shelves.

Skills

Flexible schedule

Multitasking

Attention to detail

Customer service

Calm under pressure

Conflict management

Integrity

Desktop publishing

Heavy lifting

Tools

Adobe Creative Suite

Microsoft Publisher

Microsoft Word

Job description

Print Production Leads manage and maintain the production workflow for print and are the \"go to\" person in the department for all machine operations and production processes. You will also be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture. Hiring immediately.

After applying, you may have the opportunity to schedule an in-person interview within minutes.

Get great perks.

• Full-time hours, generous paid time off, career development program and weekly pay

• Bonus plan eligible

• Compensation is based on qualifications and experience

• 401(k) with company match

• Full medical, dental and vision insurance

• Associate discounts on in-store and online merchandise, services and warranty plans

• Discounts at hundreds of retailers, restaurants and more

• And many more benefits

Play a key role in helping your store, your people and your customer win.

• Be the primary print producer as customers submit print orders in-store, online and through email

• Use print equipment, produce proofs and samples for consultation, design quick edits

• Drive customer satisfaction by assessing customers' needs, providing exceptional customer service, and focusing on quality

• Train and coach associates to assist in print production as needed

• Create and manage production workflow, set standards and processes for the rest of the team

• Maintain machine functionality and organization (e.g., planogramming of completed orders, supplies, etc.)

• Be flexible on responsibilities (e.g., cleaning, stocking shelves, other duties as assigned)

Essential skills and experience:

• Able to work a flexible schedule based on the store's needs

• Ability to multi-task, prioritize and rank production steps for many jobs

• Attention to detail and keen eye for noticing quality issues (used throughout the print production process)

• Must be able to engage and speak to customers and understand their needs

• Ability to work cooperatively in a high paced and sometimes stressful environment

• Manage conflict in a reasonable, nonconfrontational and cooperative manner

• Ability to act with honesty and integrity regarding customer and business information

• Basic computer skills to open, save and send electronic files, email, and use Microsoft Word (or similar programs) and understand desktop publishing software including Adobe and Publisher

• Ability to lift and move supplies in the 10-50 pound range, stand and walk continuously

Staples does not sponsor applicants for work visas for this position.