Retail Sales Manager - Growth, Coaching & Uncapped Earnings

La-Z-Boy Inc.; Richmond (VA); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

401k with company match

Paid time off

Holidays (9-11)

Job summary

La-Z-Boy Incorporated is seeking a pivotal leader to drive sales growth and build a high-performing team at our Richmond, VA store. You will execute sales initiatives, coach staff, and promote the In-home design program to elevate revenue and customer experience.

The role requires 1-3 years in retail sales, strong Microsoft Office skills, and a customer-focused mindset. You will help maintain brand standards, support marketing efforts, and lead a positive, ethical store culture.

Qualifications

• Education: High School or GED Equivalent
• Experience: 1-3 years in a business unit with a retail sales emphasis
• Skills: Proficient in Microsoft Office 365, financial understanding, adept interpersonal communication, analytical abilities, goal orientation, team management, and customer service

Responsibilities

• Process: Achieve or surpass store and individual sales goals, annual operating benchmarks, and personal objectives.
• Promote In-home design program.
• Champion and role model the selling process by overseeing the interaction on sales floor and evaluating team performance.
• People: Provide coaching, training, and support to sales teams to improve sales techniques, strategies, and overall performance.
• Ensure staff deliver exceptional customer service, building long-term relationships that enhance customer loyalty and satisfaction.
• Build a motivated and cohesive team by recognizing achievements, addressing concerns, and promoting a culture that aligns with the company values.
• Recruit, train, and mentor staff to ensure they meet sales targets while fostering a positive work environment.
• Brand Advocacy: Ensure the store and team reflect the brand image, values, and customer experience standards.
• Champion the delivery of a branded customer experience, ensuring store layout, product presentation, and employee interactions align with brand guidelines.
• Support company-wide marketing initiatives and promotions, ensuring they are executed correctly and in line with the brand's positioning.
• Operations: Resolve customer concerns and other issues that may interfere with efficient sales operations.
• Support planning and executing sales promotions and events.
• Collaborate with support teams to ensure flawless execution of operational excellence.
• Ensure proper execution of all existing and new systems and administrative procedures.
• Uphold brand visual standards in the store by ensuring cleanliness in employee and customer areas.

Job description

La-Z-Boy Incorporated is seeking a pivotal leader to drive sales growth and build a high-performing team at our Richmond, VA store. You will execute sales initiatives, coach staff, and promote the In-home design program to elevate revenue and customer experience.

The role requires 1-3 years in retail sales, strong Microsoft Office skills, and a customer-focused mindset. You will help maintain brand standards, support marketing efforts, and lead a positive, ethical store culture.