Retail Sales Manager: Drive Store Performance & CX

Michaels Stores; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Employee discounts

401(k) with company match

Medical, dental, and vision coverage

Tuition assistance

Job summary

Michaels Stores is seeking a Store Sales Manager in Houston to lead a high-performing team and deliver strong sales and customer experience. You will manage front-end operations, coaching, and day-to-day execution to meet KPIs and brand standards.

The role emphasizes SOP adherence, customer service excellence, and omni-channel support, including Loyalty, BOPIS, and delivery options. Nights, weekends, and early shifts are expected.

Qualifications

• 3+ years retail leadership experience.
• Ability to lead front-end and service operations with a customer-focused mindset.
• Strong coaching and performance management skills.

Responsibilities

• Lead and champion selling culture to drive sales results and customer experience.
• Oversee SOPs, policies, and service standards across store operations.
• Provide MOD coverage and maintain floor leadership and continuity.
• Drive omni-channel service including BOPIS and Same Day Delivery.
• Promote loyalty programs and protect assets via AP practices.

Skills

Retail leadership

Customer experience

Team coaching

Sales-driven

Tools

POS system

Self-Checkout

Job description

Michaels Stores is seeking a Store Sales Manager in Houston to lead a high-performing team and deliver strong sales and customer experience. You will manage front-end operations, coaching, and day-to-day execution to meet KPIs and brand standards.

The role emphasizes SOP adherence, customer service excellence, and omni-channel support, including Loyalty, BOPIS, and delivery options. Nights, weekends, and early shifts are expected.