Retail Sales Management Assistant

Lotte Mall West Lake Hanoi; United States; Remote; USD 50,000 - 75,000; Full time

Job summary

A leading mall in the United States is seeking a dynamic Operations and Marketing Coordinator to oversee hygiene and operational activities, ensure brand compliance, and manage marketing events. The ideal candidate will possess strong customer service abilities and have experience in retail management to effectively support tenants and attract new customers.

Qualifications

• Experience in retail or mall management is preferred.
• Strong communication and interpersonal skills.
• Ability to analyze sales data and implement improvement plans.

Responsibilities

• Supervise hygiene and operational activities.
• Coordinate marketing programs and promotional events.
• Manage tenant relationships and leasing activities.

Skills

Customer service

Event coordination

Sales analysis

Job description

- Conduct regular floor checks to supervise hygiene, technical issues, and operational activities.

- Ensure product quality, pricing, tagging, and visual merchandising of assigned brands comply with Lotte Mall regulations.

- Collaborate with the Customer Service team to train and supervise brand staff on adhering to mall policies.

- Work with the Customer Service team and other relevant departments to promptly and effectively resolve customer complaints and other arising issues.

2. Promotion & Marketing Events

- Coordinate with tenants in a timely manner to support marketing programs, promotional events, staff coordination, and merchandise management to ensure brand professionalism and boost revenue.

- Participate in planning and organizing marketing events in collaboration with the Sales Planning & Marketing team to increase sales and attract new customers.

- Encourage and assist brands in proposing seasonal promotions and participating in major Lotte events (e.g., Gala Night, Lotte Private Sale, Anniversary), as well as promotional activities through Lotte channels (Facebook, Website, LCD screens, etc.).

3. Leasing Support

- Support the Manager and General Manager in leasing activities when premises become available.

- Maintain and develop strong relationships with existing and potential tenants.

- Manage the extension or termination of Tenancy Agreements upon expiration, including notifying tenants of termination procedures and processing deposit returns.

- Accurately input confirmed sales, deductions, and manual adjustments; resolve sales discrepancies promptly.

- Monitor sales performance and collaborate with low-performing brands to prepare sales improvement plans.

- Prepare, compare, and analyze monthly sales and profit reports.

- Advise tenants on Lotte Mall’s construction and fitting-out regulations.

- Assist tenants throughout the fitting-out period and during their grand opening to ensure a smooth launch.