Retail Sales Associate - Pavilions at San Mateo

Gap Inc.; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A prominent specialty retailer is looking for a Retail Sales Associate to enhance customer engagement through exceptional service. In this role, you will educate customers about products, support store operations, and foster brand loyalty through personal interactions.

Qualifications

• Good communicator using technology to engage with customers.
• Focus on problem-solving and continuous improvement.
• Professional handling of customer interactions and concerns.

Responsibilities

• Provide excellent customer service and brand education.
• Assist customers with merchandise and loyalty programs.
• Support various sales floor processes as required.

Skills

Customer Service

Communication

Problem Solving

Job description

Retail Sales Associate - Pavilions at San Mateo

About the Role

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

What You'll Do

• All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
• Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
• Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
• Promote loyalty by educating customers about our loyalty programs
• Leverage omni channel offerings to deliver a frictionless customer experience
• Support sales floor, fitting room, check out, and back of house processes, as required
• Courteous and responsive to internal/external request
• Exchange and verifies job related information to provide support

Who You Are

• Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
• Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
• Able to handle customer interactions and potential issues/concerns courteously and professionally
• Use basic information-gathering skills to solve problems
• Ability to learn procedural knowledge acquired through on- the-job training

About the company

Gap Inc. is the largest specialty retailer in the United States, and is 3rd in total international locations, behind Inditex Group and H&M. As of September 2008, the company has approximately 135,000 employees and operates 3,727 stores worldwide, of which 2,406 are located in the U.S.

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