Remote - Automotive Customer Service Representative

Lensa; United States; Remote; USD 48,000 - 70,000; Full time

Job summary

Lensa is seeking a Remote Automotive Customer Service Representative for Teleperformance USA. The role involves connecting with customers through various communication channels to respond to their questions and concerns. As part of a dynamic team, you'll have opportunities to advance your career within a supportive environment that values employee well-being.

Benefits

Paid Training

Competitive Wages

Full Benefits (Medical, Dental, Vision, 401k)

Paid Time Off

Employee wellness and engagement programs

Qualifications

• 6 months of customer service experience preferred.
• Ability to type 25 wpm.

Responsibilities

• Connect with customers via multiple channels to resolve inquiries.
• Calmly resolve and de-escalate issues.

Skills

Problem-solving

Communication

Organization

Education

High School Graduate or GED

Job description

Remote - Automotive Customer Service Representative

Remote - Automotive Customer Service Representative

1 day ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, Teleperformance USA, is seeking professionals. Apply via Lensa today!

Category : Customer Service/Support

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits Of Working With TP Include

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs
  
  

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.

Your Responsibilities

As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.

• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or possible processing payments
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required
  
  

We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.

• Ability to work remotely in a virtual team environment
• 6 months Customer service experience preferred
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer system
• Proven oral & written communication skills
• Logical problem-solving skills
• Ability to navigate Windows operating systems
• Organization and work prioritization skills
  
  

Work From Home Requirements

• Internet Requirements:
• Minimum subscribed download rate equal or exceeds 25.0 Mbps
• Minimum subscribed upload rate equal or exceeds 10.0 Mbps
• ISP must have no packet loss and ping under 50ms
• Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
• Proof of internet speed required
• Clean and quiet workspace
  
  

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

EOE/Disability/Vets

If you have questions about this posting, please contact [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Lensa by 2x

Sign in to set job alerts for “Customer Service Representative” roles.

Seasonal Customer Care Representative, Remote Customer Care - Amazon Pharmacy

United States $48,000.00-$70,000.00 2 weeks ago

Remote Customer Support Agent (Freelance, US-based)

United States $31,200.00-$78,600.00 2 weeks ago

San Francisco, CA $22.00-$23.00 2 weeks ago

Los Angeles County, CA $22.00-$25.00 14 hours ago

Florida, United States $48,000.00-$52,000.00 1 day ago

United States $46,000.00-$87,000.00 2 days ago

Customer Service Rep (Call Center- REMOTE)

United States $40,000.00-$55,000.00 1 week ago

Indiana, United States $31,200.00-$31,200.00 2 weeks ago

Customer Service Rep (Call Center- REMOTE)

United States $80,000.00-$110,000.00 1 day ago

Hawaii, United States $50,000.00-$60,000.00 3 weeks ago

Customer Service Representative (Remote)

Michigan, United States $31,200.00-$31,200.00 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.