Retail Sales Leader: KPI Driver & Team Coach

Ashley Furniture Industries; Tempe (AZ); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Employee Discount 10% - 30%

Life/Disability Insurance

Flex Spending Account

401K

Paid Time Off

Job summary

Ashley Furniture Industries in Tempe, AZ is seeking a Sales Manager to support the Store Manager in coordinating daily store operations, supervising staff, and ensuring exceptional customer experiences across sales, service, and presentation.

You will lead and coach the sales team to achieve sales KPIs, manage staffing and budgets, address guest concerns, document procedures, prepare reports, and collaborate with the Visual Presentation Manager to optimize product placement and merchandising.

Qualifications

• High School Diploma required.
• 2+ years working in the retail industry
• Ability to motivate employees to achieve sales KPI’s
• Ability to handle guest concerns in a timely manner
• Ability to interview and staff retail location

Responsibilities

• Support the General Sales Managers’ in overseeing all sales KPI’s including but not limited to; volume, margin, closing ratio, sales per guest, bedding and protection.
• The ability to handle all customer-related issues in the absence of the General Sales Manager.
• Provide exceptional leadership with timely and effective communication to the sales, guest experience and visual teams.
• Coach members of the sales staff to build individual and team success in a professional manner.
• Assist the General Sales Manager in maintaining budgeted administrative costs including wages and supplies.
• Ensure complete and adequate documentation of procedures and tasks completed.
• Complete various report functions in a timely manner.
• Aid to maintain proper staffing levels for the sales team job code in accordance with company set budget levels.
• Prepare and administer impact coaching sessions for development of the sales team.
• Coordinate and execute daily, weekly peak state huddles.
• Work with the Visual Presentation Manager regarding product placement.
• Report changes in policy and other information to staff members.
• Other duties as assigned.

Skills

Sales leadership

Store operations

Customer service

Staff recruitment

Sales KPI management

Education

High School Diploma

Job description

Ashley Furniture Industries in Tempe, AZ is seeking a Sales Manager to support the Store Manager in coordinating daily store operations, supervising staff, and ensuring exceptional customer experiences across sales, service, and presentation.

You will lead and coach the sales team to achieve sales KPIs, manage staffing and budgets, address guest concerns, document procedures, prepare reports, and collaborate with the Visual Presentation Manager to optimize product placement and merchandising.