Retail Sales Leader: Inspire Teams & Drive Customer Wins

The Brand House Collective; Joplin (MO); On-site; USD 40,000 - 55,000; Full time

Job summary

Kirkland’s is seeking a Sales Leader to drive customer-obsessed sales with strong product knowledge and presentation skills. The role collaborates with the Store Manager to execute business plans, lead a team, and deliver excellent customer experiences in-store and online.

You will guide the team, model selling behaviors, educate customers on promotions and loyalty programs, and uphold Kirkland’s values while managing MOD duties and inventory processes.

Qualifications

• High School Diploma or GED; college preferred.
• Minimum 1 year management experience in retail or service industry.
• Strong communications skills and customer selling experience required.
• Energetic, people and results oriented, competitive with a drive to succeed.
• Valid Driver license.
• Ability to work weekends, holidays, and evenings.
• Ability to work a flexible schedule to meet business needs.
• Ability to work independently as well as part of a team.

Responsibilities

• Leads, supports and values customer selling in both the in store and online (ship to store) shopping experience
• Leads and supports a customer obsessed culture that prioritizes selling behaviors by proactively Greeting, Re-engaging, Educating, Adding on and Thanking each customer.
• Understanding your role in sales growth and how you contribute and impact store profitability
• Has interpersonal savvy to read cues and respond appropriately to every customer to create an exceptional in store experience
• Educates each customer on loyalty programs, current promotions and merchandise assortment to support building the basket
• Supports the company by being a brand ambassador at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal
• Leads by example, supports, and holds team accountable to all company policies and procedures
• Executes Manager on Duty (MOD) job responsibilities such as, but not limited to: opening/closing procedures, team supervision, figure eights, etc.
• Assists in freight processing, maintaining an organized stockroom, the execution of merchandise presentation directives, pricing and the accuracy of inventory levels
• Champions and demonstrates a commitment to Kirkland’s Home Values: Customer Commitment, Caring Culture, Winning Attitude, and Innovative Spirit
• Perform other duties as needed

Skills

Customer selling experience

Strong communication skills

Retail management experience

Weekend/holiday availability

Driver's license

Flexible schedule

Independent and team player

Education

High School Diploma or GED

Job description

Kirkland’s is seeking a Sales Leader to drive customer-obsessed sales with strong product knowledge and presentation skills. The role collaborates with the Store Manager to execute business plans, lead a team, and deliver excellent customer experiences in-store and online.

You will guide the team, model selling behaviors, educate customers on promotions and loyalty programs, and uphold Kirkland’s values while managing MOD duties and inventory processes.