Retail Sales Leader & Guest Experience Champion

AEO; Augusta (GA); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

40% employee discount

Career development opportunities

Store contests and prizes

Job summary

American Eagle Outfitters is seeking a full-time Sales Leader to support the Store Leadership Team and manage Leader on Duty shifts, ensuring a stellar guest experience. You’ll drive KPI results by maximizing sales floor productivity and coaching associates in AEO service standards.

You’ll recruit and train talent, lead by example, and push for teamwork and operational excellence—delivering guest-first service, visual standards, and safe, asset-protected store operations.

Qualifications

• Retail store management experience preferred.
• Ability to coach and motivate a team to meet KPI targets.
• Strong guest-service orientation and problem-solving skills.
• Experience with merchandising and visual standards.

Responsibilities

• Drive sales by maximizing store productivity and guest loyalty.
• Lead and train associates, ensuring service standards are met.
• Recruit, coach and develop talent to staff the store.
• Provide real-time coaching and performance feedback to the team.
• Maintain visual standards and daily store operations.

Skills

Sales leadership

People management

Customer service

Merchandising

Training & development

Tools

POS systems

Job description

American Eagle Outfitters is seeking a full-time Sales Leader to support the Store Leadership Team and manage Leader on Duty shifts, ensuring a stellar guest experience. You’ll drive KPI results by maximizing sales floor productivity and coaching associates in AEO service standards.

You’ll recruit and train talent, lead by example, and push for teamwork and operational excellence—delivering guest-first service, visual standards, and safe, asset-protected store operations.