Retail Sales Leader: Coach Teams, Elevate Service

EXPRESS; Madison (WI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

401(k) with company match

Merchandise discount

Paid Time Off

Parental leave

Job summary

PHOENIX Retail, LLC is seeking a Retail Sales Leader for the Express brand at West Towne Mall to drive store operations and sales performance. You will coach associates, manage stockroom and checkout processes, and ensure a superior customer experience across all channels.

Ideal candidates have retail experience, strong communication and teamwork, and the ability to multitask in a fast-paced environment. This role emphasizes leadership, product knowledge, and adherence to company policies.

Qualifications

• High School diploma or equivalent required.
• Strong customer service and communication skills preferred.
• Experience in retail environments is a plus.

Responsibilities

• Assist in developing and motivating associates to maximize sales potential.
• Provide in-the-moment coaching to ensure effective floor operations and customer service.
• Oversee checkout and merchandise flow including replenishment and omni-channel operations.
• Build schedules to ensure appropriate associate coverage.
• Promote a positive in-store customer experience and resolve issues effectively.

Skills

Retail experience

Customer service

Communication

Team collaboration

Multitasking

Technology proficiency

Education

High School or Equivalent

Tools

iPad

POS registers

Job description

PHOENIX Retail, LLC is seeking a Retail Sales Leader for the Express brand at West Towne Mall to drive store operations and sales performance. You will coach associates, manage stockroom and checkout processes, and ensure a superior customer experience across all channels.

Ideal candidates have retail experience, strong communication and teamwork, and the ability to multitask in a fast-paced environment. This role emphasizes leadership, product knowledge, and adherence to company policies.