Retail Sales Leader: Elevate Store Experience

EXPRESS; North Ridge (GA); On-site; USD 2,682,000 - 3,664,000; Full time

Benefits offered by this job

Medical, pharmacy, dental and vision

401(k) with Company match

Merchandise discount

Paid Time Off

Parental leave for new moms and dads

Job summary

PHOENIX Retail, LLC operates Express, Bonobos brands, and Northridge Fashion store. EXPRESS is seeking a Retail Sales Leader to drive on-floor and stockroom operations while training associates and delivering an exceptional in-store shopping experience.

The role requires 1 year of retail experience, strong customer service, and ability to work nights, weekends, and non-business hours. Proficiency with iPad and registers is expected, with a focus on coaching and operations excellence.

Qualifications

• Education: High School or Equivalent.
• Years of Experience: 1.
• Proficient in use of technology (iPad, registers).
• Meets defined availability criteria, including nights, weekends and non-business hours.
• Meets physical requirements.

Responsibilities

• Assist in developing and motivating associates to maximize sales potential.
• Provide in the moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management and execution of standards.
• Partner with Store Management to provide feedback on associate performance.
• Assist in training associates on store operations, product, policy, and procedures.
• Execute action plans that optimize results.
• Execute all aspects of daily store operations.
• Ensure appropriate associate coverage to create a great customer experience.
• Oversee and authorize the checkout experience.
• Assist with merchandise flow, such as shipment, replenishment, omni-channel operations, in the store.
• Monitor and analyzes the customer service provided by team members.
• Build an effective schedule with the right associate in the right place at the right time.
• Promote and support an environment focused on delivering great in-store customer experiences.
• Effectively resolves customer service issues to a positive outcome.
• Lead and models our customer experience model.
• Display expert knowledge of product, company policies, promotions, loyalty programs.
• Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.
• Other essential functions may occur as directed by your supervisor.

Skills

Retail experience

Customer service

Sales accountability

Team collaboration

Multitasking

Education

High School or Equivalent

Tools

iPad

Registers

Job description

PHOENIX Retail, LLC operates Express, Bonobos brands, and Northridge Fashion store. EXPRESS is seeking a Retail Sales Leader to drive on-floor and stockroom operations while training associates and delivering an exceptional in-store shopping experience.

The role requires 1 year of retail experience, strong customer service, and ability to work nights, weekends, and non-business hours. Proficiency with iPad and registers is expected, with a focus on coaching and operations excellence.