Retail Sales Leader - Elevate Customer Experience & Team

Express; Newark (DE); On-site; USD 23,000 - 31,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) and Roth 401(k) with Company**

Merchandise discount

Paid Time Off

Parental leave

Job summary

Express is seeking a Retail Sales Leader to join our Christiana Mall team in Newark, DE. The Sales Leader drives operations on the sales floor and in the stockroom, while assisting in training associates and delivering a great in-store shopping experiences for customers.

You will develop schedules, monitor performance, train staff on product knowledge, policies and procedures, and collaborate with management to optimize sales.

Qualifications

• Education: High School or Equivalent.
• Years of Experience: 1.
• Proficient in use of technology (iPad, registers).
• Meets defined availability criteria, including nights, weekends and non-business hours.
• Meets physical requirements.

Responsibilities

• Assist in developing and motivating associates to maximize sales potential.
• Provide in the moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management and execution of standards.
• Partner with Store Management to provide feedback on associate performance.
• Assist in training associates on store operations, product, policy, and procedures.
• Execute action plans that optimize results.
• Execute all aspects of daily store operations.
• Ensure appropriate associate coverage to create a great customer experience.
• Oversee and authorize the checkout experience.
• Assist with merchandise flow, such as shipment, replenishment, omni-channel operations, in the store.
• Monitor and analyzes the customer service provided by team members.
• Build an effective schedule with the right associate in the right place at the right time.
• Promote and support an environment focused on delivering great in-store customer experiences.
• Effectively resolves customer service issues to a positive outcome.
• Lead and models our customer experience model.
• Display expert knowledge of product, company policies, promotions, loyalty programs.
• Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.

Skills

Customer service

Communication

Sales accountability

Team collaboration

Multitasking

Education

High School or Equivalent

Tools

iPad

Registers

Job description

Express is seeking a Retail Sales Leader to join our Christiana Mall team in Newark, DE. The Sales Leader drives operations on the sales floor and in the stockroom, while assisting in training associates and delivering a great in-store shopping experiences for customers.

You will develop schedules, monitor performance, train staff on product knowledge, policies and procedures, and collaborate with management to optimize sales.