Retail Sales Leader: Elevate Customer Experience

KIRKLAND; Schererville (IN); On-site; USD 42,000 - 60,000; Full time

Job summary

Kirkland's is seeking a Sales Leader in Schererville, IN to drive customer-focused selling and strong store presentation. You will lead a team to deliver exceptional in-store experiences and optimize selling opportunities while upholding brand standards and store policies.

The role requires a proactive leader who motivates staff, manages duties, and supports profitability through excellent customer service and operational execution.

Qualifications

• High school diploma or GED required; college preferred.
• Minimum 1 year management experience in retail or service industry preferred.
• Strong communications skills and customer selling experience required.
• Energetic, people and results oriented, competitive with a drive to succeed.
• Valid driver's license required.
• Ability to handle and transport company funds to the designated bank location.
• Ability to communicate effectively, both written and verbal.
• Ability to work weekends, holidays, and evenings.
• Ability to read and interpret company directives, handbook, and manuals.
• Ability to work a flexible schedule to meet business needs.
• Ability to work independently as well as part of a team.
• Must be able to ascend/descend a ladder to retrieve/stock products.
• Frequent lifting and moving of merchandise (50+ pounds).
• Must be able to stand and move around store for prolonged periods.
• Must be able to communicate with customers in person, electronically, and by phone.
• Must be able to operate POS system, registers and handheld devices.

Responsibilities

• Leads, supports and values customer selling in both the in-store and online shopping experience.
• Leads and supports a customer-obsessed culture that prioritizes selling behaviors by greeting, re-engaging, educating, adding on and thanking each customer.
• Understanding your role in sales growth and how you contribute to store profitability.
• Read cues and respond appropriately to every customer to create an exceptional in-store experience.
• Educates each customer on loyalty programs, promotions and merchandise assortment to support building the basket.
• Maintains brand ambassador standards; treats customers and coworkers with respect and professionalism.
• Leads by example, supports and enforces company policies and procedures.
• Executes Manager on Duty (MOD) responsibilities including opening/closing procedures and team supervision.
• Assists in freight processing, stockroom organization, merchandise presentation, pricing and inventory accuracy.
• Champions Kirkland’s Home Values: Customer Commitment, Caring Culture, Winning Attitude, Innovative Spirit.
• Performs other duties as needed.

Job description

Kirkland's is seeking a Sales Leader in Schererville, IN to drive customer-focused selling and strong store presentation. You will lead a team to deliver exceptional in-store experiences and optimize selling opportunities while upholding brand standards and store policies.

The role requires a proactive leader who motivates staff, manages duties, and supports profitability through excellent customer service and operational execution.