Store Manager - Lead Teams, Drive Sales & Service

Kirkland's, Inc.; Schererville (IN); On-site; USD 55,000 - 72,000; Full time

Job summary

Kirkland’s, Inc. in Schererville, IN is seeking a Store Manager who will oversee all aspects of store operations, service focus and merchandising. You will coach the store team to drive sales, protect assets and deliver a great customer experience.

The role demands strong communication, leadership and hands-on merchandising execution with occasional travel to other store locations for meetings. Weekend/evening shifts may be required.

Qualifications

• College preferred or 1-3 years management experience in a retail environment preferred.
• Energetic, results oriented and competitive with a drive to succeed.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to effectively communicate both written and verbally.
• Ability to work weekends, holidays and evenings.
• A valid driver’s license.
• Ability to handle and transport company funds to the bank location designated by Kirkland’s. Transportation of company funds will be conducted in a manner that does not place the funds in a vehicle with any non-Kirkland’s employee.
• Proficient in Microsoft Office.
• Must be able to ascend/descend a ladder to retrieve and stock products on the shelf or to hang overhead banners/product.
• Frequently positions self to retrieve and stock products in the stock room and sales floor and to place merchandise in bags.
• Must be able to constantly move around the store for prolonged periods to greet and assist customers.
• Must be able to frequently communicate with the customers in person, electronically, and telephonically.
• Must be able to frequently move merchandise that is 50 pounds or more to and from the stock room to sales floor.
• Must be able to operate a Point of Sale system, registers and hand held devices efficiently and accurately.

Responsibilities

• Leads, supports and values Customer Service in both the in store and online shopping experience.
• Ensures every employee greets customers with enthusiasm and maintains a positive, can do attitude at all times.
• Proactively engages with customers, reads cues and responds appropriately.
• Educates each customer on current promotions and merchandise assortment to support buying decisions.
• Makes suggestions to build the customer’s basket that compliments the customer’s choices.
• Understands and supports a caring, fun, and engaging work environment for the team and great shopping experience for the customers.
• Supports the company’s branding at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal. Accountable for driving profitable sales, protecting company assets and support of the Company Handbook.
• Understands performance targets and monitors achievement of benchmarks and goals.
• Uses objective business analysis to evaluate business choices.
• Observes trends and patterns to determine root causes of problems and identify solutions.
• Responsible for networking and recruiting within the market to ensure the store has appropriate staffing levels to support the business and accountable for making sound hiring decisions within the store.
• Builds high performing teams that can accomplish company goals, initiatives, and priorities, and builds and sustains productive relationships across the area or district and the industry.
• Creates an atmosphere where all team members are held accountable for both individual and team performance.
• Models the way, protects company branding at all times and ensures all team members are treated in a respectful and professional manner.
• Ensures that strategies, change initiatives, and business opportunities are communicated in compelling ways to their store team and supervisor.
• Communicates clearly and objectively in ways that build commitment and demonstrate support for company initiatives.
• Identifies store opportunities that are consistent with company strategies and takes action to address these opportunities.
• Ensures that desired changes in initiatives and direction are implemented appropriately and timely in order to drive results.
• Travel occasionally to the other store locations and the Sales Support Center for meetings.
• Champions and demonstrates a commitment to Kirkland’s values.
• May perform other duties as necessary.

Skills

Customer service

Team leadership

Communication skills

Drive to succeed

Education

College preferred or 1-3 years retail management

Tools

Microsoft Office

POS system

Handheld devices

Job description

Kirkland’s, Inc. in Schererville, IN is seeking a Store Manager who will oversee all aspects of store operations, service focus and merchandising. You will coach the store team to drive sales, protect assets and deliver a great customer experience.

The role demands strong communication, leadership and hands-on merchandising execution with occasional travel to other store locations for meetings. Weekend/evening shifts may be required.