Retail Sales Leader: Elevate Customer Experience

Express & Bonobos; Harahan (LA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, pharmacy, dental and vision

401(k) and Roth 401(k) with Company 
/

Merchandise discount

Paid Time Off

Parental leave for new moms and dads

Job summary

PHOENIX Retail, LLC is seeking a Retail Sales Leader to join our Express and Bonobos brands. You will drive floor and stockroom operations and train associates to deliver excellent in-store experiences.

You will coach, schedule, and coordinate coverage, oversee checkout, and support product launches and merchandising across the store, ensuring customer satisfaction and brand standards.

Qualifications

• Education: High School diploma or equivalent.
• Years of Experience: 1.
• Proficient in use of technology (iPad, registers).
• Meets availability criteria, including nights, weekends and non-business hours.
• Meets physical requirements.

Responsibilities

• Assist in developing and motivating associates to maximize sales potential.
• Provide in the moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management and execution of standards.
• Partner with Store Management to provide feedback on associate performance.
• Assist in training associates on store operations, product, policy, and procedures.
• Execute action plans that optimize results.
• Execute all aspects of daily store operations.
• Ensure appropriate associate coverage to create a great customer experience.
• Oversee and authorize the checkout experience.
• Assist with merchandise flow, such as shipment, replenishment, omni-channel operations, in the store.
• Monitor and analyzes the customer service provided by team members.
• Build an effective schedule with the right associate in the right place at the right time.
• Promote and support an environment focused on delivering great in-store customer experiences.
• Effectively resolves customer service issues to a positive outcome.
• Lead and models our customer experience model.
• Display expert knowledge of product, company policies, promotions, loyalty programs.
• Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.
• Other essential functions may occur as directed by your supervisor.

Skills

Retail experience

Communication skills

Sales accountability

Team collaboration

Multitasking

Customer service

Availability nights/weekends

Education

High School diploma or equivalent

Tools

iPad

POS registers

Job description

PHOENIX Retail, LLC is seeking a Retail Sales Leader to join our Express and Bonobos brands. You will drive floor and stockroom operations and train associates to deliver excellent in-store experiences.

You will coach, schedule, and coordinate coverage, oversee checkout, and support product launches and merchandising across the store, ensuring customer satisfaction and brand standards.