Retail Sales Leader: Drive KPI & Guest Experience

American Eagle Outfitters Inc.; Lynnfield (MA); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Employee discount

Career development

Store contests

Job summary

American Eagle Outfitters Inc. is seeking a full-time Sales Leader in Lynnfield, MA to support the Store Leadership Team with strong LOD shifts and a stellar guest experience.

You will manage daily store operations, train and motivate associates, and drive sales performance while upholding our values and a real, authentic workplace culture. You’ll focus on maximizing Fitting Room and Salesfloor productivity, recruiting talent, and coaching for consistent service standards.

Qualifications

• Experience in retail leadership and driving KPIs.
• Ability to train and motivate associates to meet service standards.
• Commitment to guest-first service and brand values.

Responsibilities

• Drive sales as a key Leader on Duty by maximizing fitting room and salesfloor productivity and building guest loyalty through a best-in-class in-store guest experience.
• Motivate and inspire the team through AE's core values; model service standards on the salesfloor and in the fitting room.
• Recruit and hire strong talent; train and develop associates to provide outstanding service and Guest First culture.
• Set clear, attainable goals for Sales and Stock Associates; provide ongoing feedback through coaching and recognition of performance.
• Execute and innovate daily visual and operational procedures including shipment processing, merchandising moves and visual standards to keep fitting rooms guest-ready.
• Maintain store safety standards, uphold asset protection standards, adhere to policies, and act with integrity.

Skills

Sales leadership

Guest experience

Coaching & development

KPI focus

Job description

American Eagle Outfitters Inc. is seeking a full-time Sales Leader in Lynnfield, MA to support the Store Leadership Team with strong LOD shifts and a stellar guest experience.

You will manage daily store operations, train and motivate associates, and drive sales performance while upholding our values and a real, authentic workplace culture. You’ll focus on maximizing Fitting Room and Salesfloor productivity, recruiting talent, and coaching for consistent service standards.