Retail Sales Leader: Drive Guest Experience & KPIs

AEO; Pottstown (Montgomery County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Employee discount 40% AE/Aerie

Job summary

American Eagle Outfitters is seeking a full-time Sales Leader to support the Store Leadership Team, manage LOD shifts, and ensure an exceptional guest experience. You will train and motivate associates, drive sales, and lead by example in a fast-paced retail environment.

You will recruit and develop talent, provide ongoing feedback, and maintain store standards. This role emphasizes teamwork, visual execution, and adherence to company policies while delivering strong KPI results.

Qualifications

• Leads a retail team with a focus on store performance and Kobe KPI results.
• Mentors and develops associates to uphold service standards.
• Drives guest experience through in-store leadership and operations.

Responsibilities

• Lead and optimize sales on the floor and in the fitting rooms to maximize productivity.
• Motivate and coach associates to meet service standards and KPI goals.
• Recruit, train and develop talent to ensure adequate staffing and strong performance.
• Provide real‑time feedback and recognition to drive engagement and results.
• Execute daily visual and operational procedures, including merchandising and safety standards.
• Uphold integrity, asset protection, and company policies at all times.

Skills

Sales leadership

People leadership

Coaching

Training & development

Guest experience

Job description

American Eagle Outfitters is seeking a full-time Sales Leader to support the Store Leadership Team, manage LOD shifts, and ensure an exceptional guest experience. You will train and motivate associates, drive sales, and lead by example in a fast-paced retail environment.

You will recruit and develop talent, provide ongoing feedback, and maintain store standards. This role emphasizes teamwork, visual execution, and adherence to company policies while delivering strong KPI results.