Retail Sales Leader - Customer-Obsessed & Team Builder

The Brand House Collective; Katy (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Kirkland's in Katy, TX seeks a Sales Leader to drive store sales with deep product knowledge and top-notch customer service. You’ll mentor the team, model brand values, and ensure excellent shopping experiences both in-store and via ship-to-store. Strong communication and weekend availability are required.

Lead by example, manage MOD duties, and coordinate with store leadership to meet sales goals while maintaining policy compliance and inventory accuracy.

Qualifications

• High School Diploma or GED; college preferred.
• Minimum 1 year management experience in a retail or service industry preferred.
• Strong communications skills and customer selling experience required.
• Energetic, people and results oriented, competitive with a drive to succeed.
• Valid Driver license.
• Ability to handle and transport company funds to the bank location designated by Kirkland’s.
• Ability to effectively communicate both written and verbally.
• Ability to work weekends, holidays, and evenings.
• Ability to read and interpret company directives, handbook, and manuals.
• Ability to work a flexible schedule to meet the business needs of the store.
• Ability to work independently as well as part of a team.
• Must be able to ascend/descend a ladder to retrieve and stock products on the shelf or to hang overhead banners/product.
• Frequently positions self to retrieve and stock products in the stock room and sales floor and to place merchandise in bags.
• Must be able to constantly stand and move around the store for prolonged periods to greet and assist customers.
• Must be able to frequently communicate with the customers in person, electronically, and telephonically.
• Must be able to frequently move merchandise, 50 pounds or more to and from the stock room to sales floor.
• Must be able to operate a Point of Sale system, registers and hand held devices efficiently and accurately.

Responsibilities

• Leads, supports and values customer selling in both the in store and online (ship to store) shopping experience.
• Leads and supports a customer obsessed culture that prioritizes selling behaviors by proactively Greeting, Re-engaging, Educating, Adding on and Thanking each customer.
• Understanding your role in sales growth and how you contribute and impact store profitability.
• Has interpersonal savvy to read cues and respond appropriately to every customer to create an exceptional in store experience.
• Educates each customer on loyalty programs, current promotions and merchandise assortment to support building the basket.
• Supports the company by being a brand ambassador at all times by treating all customers and co-workers in a respectful and professional manner.
• Leads by example, supports, and holds team accountable to all company policies and procedures.
• Executes Manager on Duty (MOD) job responsibilities such as opening/closing procedures and team supervision.
• Assists in freight processing, maintaining an organized stockroom, and inventory accuracy.
• Champions Kirkland’s Home Values: Customer Commitment, Caring Culture, Winning Attitude, and Innovative Spirit.
• Perform other duties as needed.

Skills

Customer service

Sales experience

Communication skills

Team leadership

Adaptability

Education

High School Diploma or GED

College preferred

Job description

Kirkland's in Katy, TX seeks a Sales Leader to drive store sales with deep product knowledge and top-notch customer service. You’ll mentor the team, model brand values, and ensure excellent shopping experiences both in-store and via ship-to-store. Strong communication and weekend availability are required.

Lead by example, manage MOD duties, and coordinate with store leadership to meet sales goals while maintaining policy compliance and inventory accuracy.