Retail Sales Leader: Customer-Obsessed & Team Coach

The Brand House Collective; Florence (SC); On-site; USD 42,000 - 65,000; Full time

Job summary

Kirkland's is seeking a Sales Leader for Florence, SC to focus on delivering exceptional customer experiences and driving store profitability. You will model customer-first selling, lead a team, and ensure accurate stock and presentation standards.

Role requires strong communication, retail leadership experience, and availability to work weekends and evenings. You will train staff, promote loyalty programs, and uphold Kirkland’s home values in daily interactions.

Qualifications

• High School Diploma or GED
• Experience in retail or service industry preferred
• Strong communication and customer selling experience
• Ability to work weekends, holidays, and evenings

Responsibilities

• Leads, supports and values customer selling in both the in store and online shopping experience
• Leads and supports a customer obsessed culture that prioritizes selling behaviors by proactively Greeting, Re-engaging, Educating, Adding on and Thanking each customer
• Understanding your role in sales growth and how you contribute and impact store profitability
• Has interpersonal savvy to read cues and respond appropriately to every customer to create an exceptional in store experience
• Educates each customer on loyalty programs, current promotions and merchandise assortment to support building the basket
• Supports the company by being a brand ambassador at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal
• Leads by example, supports, and holds team accountable to all company policies and procedures
• Executes Manager on Duty (MOD) job responsibilities such as opening/closing procedures, team supervision, figure eights, etc.
• Assists in freight processing, maintaining an organized stockroom, the execution of merchandise presentation directives, pricing and the accuracy of inventory levels
• Champions and demonstrates a commitment to Kirkland’s Home Values: Customer Commitment, Caring Culture, Winning Attitude, and Innovative Spirit
• Perform other duties as needed

Skills

Customer selling

Leadership

Communication skills

Retail experience

Weekend availability

Driver's license

Education

High School Diploma or GED

Job description

Kirkland's is seeking a Sales Leader for Florence, SC to focus on delivering exceptional customer experiences and driving store profitability. You will model customer-first selling, lead a team, and ensure accurate stock and presentation standards.

Role requires strong communication, retail leadership experience, and availability to work weekends and evenings. You will train staff, promote loyalty programs, and uphold Kirkland’s home values in daily interactions.