Retail Sales & Customer Experience Leader

Michaels; Strongsville (OH); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Telemedicine services

Commuter benefits

Tuition assistance

Adoption assistance

Employee discounts

Partner discount programs

Job summary

The Michaels Companies Inc. is seeking a Sales Manager in Strongsville, OH to lead a high-performing selling culture across the store. You will oversee front-end and service operations, drive sales and service KPIs, and coach teams to deliver an exceptional customer experience.

The role includes MOD coverage, POS oversight, and coordination of in-store programs and events. Responsibilities include ensuring policy execution, protecting assets, and driving omni-channel service like BOPIS and Same

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead and coach front-end and service operations to ensure selling behaviors align with brand standards.
• Drive achievement of sales and service KPIs through effective leadership and customer-focused coaching.
• Provide Manager-on-Duty (MOD) coverage to maintain floor leadership and service standards.
• Ensure accurate use of POS and Self-Checkout systems and support smooth transactions.

Skills

Retail leadership

Customer experience

Coaching

Team development

POS operation

Tools

POS system

Job description

The Michaels Companies Inc. is seeking a Sales Manager in Strongsville, OH to lead a high-performing selling culture across the store. You will oversee front-end and service operations, drive sales and service KPIs, and coach teams to deliver an exceptional customer experience.

The role includes MOD coverage, POS oversight, and coordination of in-store programs and events. Responsibilities include ensuring policy execution, protecting assets, and driving omni-channel service like BOPIS and Same