Retail Sales Leader: Customer Experience & Ops

Michaels Stores; Shakopee (MN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

401(k) with employer match

Employee discounts

Medical, dental, and vision coverage

Job summary

The Michaels Companies Inc. in Shakopee, MN, is seeking a Sales Manager to lead a high-performing selling culture across the store, drive strong sales results, and deliver an engaging customer experience.

You will oversee front-end and service operations, coach team members, manage POS/Self-Checkout, and support omni-channel services such as BOPIS and Same Day Delivery while ensuring brand standards and operational excellence.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead and champion selling culture across the store.
• Oversee front-end and service operations to ensure brand standards.
• Coach team members and provide MOD coverage.
• Operate POS and Self-Checkout systems effectively.
• Promote loyalty programs and drive omni-channel services like BOPIS and Same Day Delivery.

Skills

Retail leadership

Customer experience

Coaching

Team leadership

Sales driven

Communication

Tools

POS systems

Self-Checkout systems

Job description

The Michaels Companies Inc. in Shakopee, MN, is seeking a Sales Manager to lead a high-performing selling culture across the store, drive strong sales results, and deliver an engaging customer experience.

You will oversee front-end and service operations, coach team members, manage POS/Self-Checkout, and support omni-channel services such as BOPIS and Same Day Delivery while ensuring brand standards and operational excellence.