Retail Sales Leader | Customer Experience Champion

Express; Overland Park (KS); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Medical, pharmacy, dental and vision

401(k) and Roth 401(k) with Company 1%

Merchandise discount

Paid Time Off

Parental leave for new moms and dads

Express merchandise discount

Learn & Earn incentive program

Voluntary benefits through YouDecide

Job summary

PHOENIX Retail, LLC is seeking a Retail Sales Leader at Express Oak Park Mall to drive sales, coach associates, and manage daily store operations. You will lead the team, oversee checkout, and ensure a superior customer experience across omnichannel channels.

Experience in retail, strong communication, and the ability to multitask are required. The role supports product launches, visual standards, and optimal staffing, with a focus on delivering consistent, high-quality service.

Qualifications

• Education: High School or Equivalent
• Years of Experience: 1
• Proficient in use of technology (iPad, registers)
• Meets defined availability criteria, including nights, weekends and non-business hours
• Meets physical requirements

Responsibilities

• Assist in developing and motivating associates to maximize sales potential.
• Provide in the moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management and execution of standards.
• Partner with Store Management to provide feedback on associate performance.
• Assist in training associates on store operations, product, policy, and procedures.
• Execute action plans that optimize results.
• Execute all aspects of daily store operations.
• Ensure appropriate associate coverage to create a great customer experience.
• Oversee and authorize the checkout experience.
• Assist with merchandise flow, such as shipment, replenishment, omni-channel operations, in the store.
• Monitor and analyzes the customer service provided by team members.
• Build an effective schedule with the right associate in the right place at the right time.
• Promote and support an environment focused on delivering great in-store customer experiences.
• Effectively resolves customer service issues to a positive outcome.
• Lead and models our customer experience model.
• Display expert knowledge of product, company policies, promotions, loyalty programs.
• Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.

Skills

Previous retail experience

Communication

Sales accountability

Team collaboration

Multitasking

Education

High School or Equivalent

Tools

iPad

Registers

Job description

PHOENIX Retail, LLC is seeking a Retail Sales Leader at Express Oak Park Mall to drive sales, coach associates, and manage daily store operations. You will lead the team, oversee checkout, and ensure a superior customer experience across omnichannel channels.

Experience in retail, strong communication, and the ability to multitask are required. The role supports product launches, visual standards, and optimal staffing, with a focus on delivering consistent, high-quality service.