Retail Sales Leader: Coach Teams & Elevate Service

Express, Inc.; West Des Moines (IA); On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

Merchandise discount

Paid Time Off

401(k) and Roth 401(k) with Company‑M‌

Parental leave for new moms and dads

Job summary

PHOENIX Retail, LLC (Express) is seeking a Retail Sales Lead for the Jordan Creek store to drive on-floor and back-room operations, train associates, and deliver exceptional in-store experiences. You will coach staff, manage stockroom tasks, and ensure efficient daily store operations while upholding brand standards and customer service excellence.

The role requires strong communication, retail experience, and the ability to multitask across customer flow, merchandising, and omni-channel

Qualifications

• Education: High School or Equivalent
• Years of Experience: 1
• Proficient in use of technology (iPad, registers)
• Meets defined availability criteria, including nights, weekends and non-business hours
• Meets physical requirements
• Previous retail experience preferred
• Ability to effectively communicate with customers, peers and supervisors
• Demonstrated sales accountability
• Demonstrated collaborative skills and ability to work well with a team.
• Ability to multitask and handle multiple customers and/or processes at once.

Responsibilities

• Assist in developing and motivating associates to maximize sales potential
• Provide in the moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management and execution of standards
• Partner with Store Management to provide feedback on associate performance
• Assist in training associates on store operations, product, policy, and procedures
• Execute action plans that optimize results
• Execute all aspects of daily store operations
• Ensure appropriate associate coverage to create a great customer experience
• Oversee and authorize the checkout experience
• Assist with merchandise flow, such as shipment, replenishment, omni-channel operations, in the store
• Monitor and analyzes the customer service provided by team members
• Build an effective schedule with the right associate in the right place at the right time
• Promote and support an environment focused on delivering great in-store customer experiences
• Effectively resolves customer service issues to a positive outcome
• Lead and models our customer experience model
• Display expert knowledge of product, company policies, promotions, loyalty programs
• Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.
• Other essential functions may occur as directed by your supervisor.

Skills

Customer service

Team leadership

Sales accountability

Communication skills

Multitasking

Education

High School or Equivalent

Tools

iPad

Registers

Job description

PHOENIX Retail, LLC (Express) is seeking a Retail Sales Lead for the Jordan Creek store to drive on-floor and back-room operations, train associates, and deliver exceptional in-store experiences. You will coach staff, manage stockroom tasks, and ensure efficient daily store operations while upholding brand standards and customer service excellence.

The role requires strong communication, retail experience, and the ability to multitask across customer flow, merchandising, and omni-channel