Retail Sales Leader & Clienteling Coach

UNTUCKit LLC; Cincinnati, Northern (OH, KY); Hybrid; USD 2,066,000 - 3,031,000; Part time

Benefits offered by this job

Retirement Plan (401k)

Paid Time Off ( & Public Holidays)

Training & Development

Casual working environment

Wellness Resources

50-75% employee discount

Job summary

UNTUCKit LLC is seeking a performance-driven retail leader to guide sales on the floor, coach teams, and elevate the customer experience. You will convert traffic into revenue, nurture client relationships, and drive store goals with energy and a customer-first mindset.

The role focuses on leading from the sales floor, coaching in real time, and delivering operational excellence through open/close duties, stockroom organization, and KPI monitoring.

Qualifications

• Prior retail leadership or keyholder experience.
• Proven ability to drive sales and influence team performance.
• Strong clienteling skills and a customer-first mindset.

Responsibilities

• Lead by example in achieving and exceeding store sales goals.
• Proactively engage customers, assess needs, and deliver personalized styling solutions.
• Build and maintain strong client relationships through clienteling and follow-up.
• Identify opportunities to cross-sell and upsell to maximize each transaction.
• Leverage product knowledge to communicate value and drive conversions.
• Inspire and motivate associates to deliver high-performance selling behaviors.
• Coach team members in real time to improve selling techniques and client engagement.
• Open and close the store with accountability for results and standards.
• Maintain a visually compelling, sales-focused floor environment.
• Monitor KPIs and provide insights from customer feedback and sales trends.

Skills

Retail leadership

Keyholder experience

Customer service

Communication skills

Scheduling flexibility

Education

High school diploma

Tools

Omni-channel POS systems

Apple products

G Suite

Job description

UNTUCKit LLC is seeking a performance-driven retail leader to guide sales on the floor, coach teams, and elevate the customer experience. You will convert traffic into revenue, nurture client relationships, and drive store goals with energy and a customer-first mindset.

The role focuses on leading from the sales floor, coaching in real time, and delivering operational excellence through open/close duties, stockroom organization, and KPI monitoring.