Retail Sales Lead & Team Coach — Customer Experience

N23 Premium Brands Opco LLC; Kittery (ME); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development

Community impact through philanthropic

Job summary

KnitWell Group, a specialty retail operating company, seeks a Sales Lead for Store 2969-Tanger Outlet at Kittery, ME to deliver personalized customer experiences and support the store team.

You will become an expert on store functions and be ready to step in as manager when needed. The role requires retail experience, strong communication, and POS proficiency, with flexible evening/weekend/holiday availability.

Qualifications

• 6 months of retail sales experience is preferred.
• Management experience is preferred.
• Proficient with a point-of-sale system.
• Enjoys communicating and coaching.
• Flexible availability – evenings, weekends and holidays.
• Takes initiative in making thoughtful decisions.
• Ability to organize, delegate, and prioritize assignments.

Responsibilities

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold high visual and operational standards while focusing on the customer.
• Use tools to drive a customer-focused team and profitable business.
• Provide in-the-moment feedback and coaching so each associate delivers top customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on priorities and promotions and provide customers with a seamless omnichannel experience.

Skills

Retail sales experience

Management experience

Point-of-sale system

Communication and coaching

Flexible availability

Decision making

Time management

Tools

Point-of-Sale (POS) system

Job description

KnitWell Group, a specialty retail operating company, seeks a Sales Lead for Store 2969-Tanger Outlet at Kittery, ME to deliver personalized customer experiences and support the store team.

You will become an expert on store functions and be ready to step in as manager when needed. The role requires retail experience, strong communication, and POS proficiency, with flexible evening/weekend/holiday availability.