Retail Sales Lead & Team Coach

LOFT; Lee (MA); On-site; USD 22,041 - 27,552; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development

Community philanthropy partnerships

Job summary

LOFT in Lee, MA is seeking a Sales Lead to elevate the customer experience and lead a collaborative team at the Lee Premium Outlets location. You will work alongside the Store Manager to master store operations and customer interactions, ensuring consistent brand standards and an engaging in-store atmosphere.

The role emphasizes coaching, onboarding support, and a flexible schedule that includes evenings, weekends, and holidays.

Qualifications

• 6-months of retail sales experience (preferred).
• Management experience (preferred).
• Technology proficient and ability to operate a point-of-sale system
• Enjoys communicating and coaching
• Flexible availability – including evenings, weekends, and holidays
• Takes initiative in making thoughtful decisions
• Ability to organize, delegate, and prioritize assignments to stay on top of deadlines

Responsibilities

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Seamlessly step into the role of manager when needed.

Skills

Customer service

Coaching

Communication

Team leadership

Decision making

Time management

Flexibility

Tools

POS system

Job description

LOFT in Lee, MA is seeking a Sales Lead to elevate the customer experience and lead a collaborative team at the Lee Premium Outlets location. You will work alongside the Store Manager to master store operations and customer interactions, ensuring consistent brand standards and an engaging in-store atmosphere.

The role emphasizes coaching, onboarding support, and a flexible schedule that includes evenings, weekends, and holidays.