Retail Sales Lead & Team Coach

KnitWell Group; Gainesville (VA); On-site; USD 19,000 - 23,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development

Community impact

Job summary

KnitWell Group in Gainesville, VA is seeking a Sales Lead to model outstanding customer service and guide a small team. You will partner with the Store Manager to deliver personalized shopping experiences, manage store operations, and coach associates to help customers feel confident and heard.

This role requires 6 months of retail experience (preferred), comfort with technology and POS systems, and flexible availability including evenings, weekends, and holidays.

Qualifications

• 6 months of retail sales experience (preferred).
• Management experience (preferred).
• Technology proficient and ability to operate a point-of-sale system.
• Enjoys communicating and coaching.
• Flexible availability – including evenings, weekends, and holidays.
• Takes initiative in making thoughtful decisions.
• Ability to organize, delegate, and prioritize assignments to stay on top of deadlines.

Responsibilities

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Seamlessly step into the role of manager when needed.

Skills

customer service

coaching

communication

organization

initiative

Tools

POS system

Job description

KnitWell Group in Gainesville, VA is seeking a Sales Lead to model outstanding customer service and guide a small team. You will partner with the Store Manager to deliver personalized shopping experiences, manage store operations, and coach associates to help customers feel confident and heard.

This role requires 6 months of retail experience (preferred), comfort with technology and POS systems, and flexible availability including evenings, weekends, and holidays.