Retail Sales Lead - Premium Apparel, Commission & Benefits

Johnnie-O, Inc.; Delray Beach (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Commission opportunities

Paid time off

Paid holidays

Health/Dental/Vision/Life/STD

Job summary

Johnnie-O, Inc. is seeking a Retail Sales Associate in Delray Beach to deliver an exceptional customer experience and foster lasting relationships.

This role helps create a welcoming, on-brand environment where customers feel connected to both the product and the Johnnie-O lifestyle. You will welcome customers, understand their needs, offer styling guidance, and share information on new arrivals and events.

Qualifications

• 4+ years of retail or customer service experience, ideally in apparel or premium lifestyle brands.
• Strong interpersonal skills with a genuine ability to connect with people.
• Proactive, solutions-oriented approach to delivering excellent customer service.
• Ability to adapt in a fast-paced environment and handle multiple priorities.

Responsibilities

• Welcome every customer with a friendly, authentic approach that reflects the johnnie-O brand.
• Listen and connect with customers to understand their needs, style preferences, and fit requirements.
• Provide knowledgeable feedback and personalized styling suggestions.
• Share product knowledge, new arrivals, and upcoming events to keep customers engaged.
• Maintain a client book and follow up with customers to build long‑term relationships.
• Consistently meet or exceed individual sales goals.
• Contribute to store sales by proactively engaging customers and recommending additional products.
• Participate in outreach, appointment‑based selling, and event support to grow the customer base.
• Ensure the sales floor and fitting rooms are clean, organized, and fully stocked.
• Assist in restocking, re‑merchandising, and setting seasonal floor changes.
• Support accurate inventory management and communicate stock needs to leadership.
• Process transactions efficiently and accurately, including returns and exchanges.
• Follow cash handling procedures and maintain accuracy in the POS system.
• Assist with back of house/replenishment responsibilities, price changes, markdowns, transfers, and other operational tasks as needed.

Skills

Interpersonal skills

Customer service

Retail experience

Tools

POS system

Job description

Johnnie-O, Inc. is seeking a Retail Sales Associate in Delray Beach to deliver an exceptional customer experience and foster lasting relationships.

This role helps create a welcoming, on-brand environment where customers feel connected to both the product and the Johnnie-O lifestyle. You will welcome customers, understand their needs, offer styling guidance, and share information on new arrivals and events.