Retail Sales Lead: Coach, Elevate Customer Experience

N23 Premium Brands Opco LLC; Tulalip Bay (WA); On-site; USD 25,000 - 31,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development

Community partnerships

Job summary

Ann Taylor, a KnitWell Group brand, is seeking a Sales Lead at the Seattle Premium Tulalip location to deliver personalized customer experiences and mentor associates. You’ll collaborate with store leadership to understand store functions and prepare to step in as manager when required.

Your role focuses on upholding brand standards, coaching staff, and driving a customer-focused, high-performing team in a fast-paced retail setting.

Qualifications

• 6+ months of retail sales experience (preferred).
• Management experience (preferred).
• Technology proficient and able to operate a point-of-sale system.
• Enjoys communicating and coaching.
• Flexible availability – including evenings, weekends, and holidays.
• Takes initiative in making thoughtful decisions.
• Ability to organize, delegate, and prioritize assignments to stay on top of deadlines.

Responsibilities

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Seamlessly step into the role of manager when needed.

Skills

Customer service

Communication

Team leadership

Multitasking

Flexibility

POS system

Tools

POS system

Job description

Ann Taylor, a KnitWell Group brand, is seeking a Sales Lead at the Seattle Premium Tulalip location to deliver personalized customer experiences and mentor associates. You’ll collaborate with store leadership to understand store functions and prepare to step in as manager when required.

Your role focuses on upholding brand standards, coaching staff, and driving a customer-focused, high-performing team in a fast-paced retail setting.