Retail Sales Lead & Key Holder: Bonus Eligible

DXL Group; Naperville (IL); On-site; USD 28,000 - 36,000; Full time

Job summary

DXL Group, the largest specialty retailer of men's Big & Tall apparel, is seeking a Retail Sales Associate, Key Holder dedicated to delivering an unmatched guest experience. The role focuses on welcoming guests, understanding their needs, and providing expert guidance across a broad apparel range including private labels and tailored clothing.

You will coach team members on selling skills and operational procedures to build a high-performing sales environment.

Qualifications

• Demonstrates superior customer service techniques and experience with problem/ complaint resolution
• High school diploma or equivalent (college/university degree helpful not required)
• Ability to lift up to 10 lbs. and move up to 50 lbs.

Responsibilities

• Ensure each guest feels welcomed by spending quality time, asking questions in order to learn about his/her needs, preferences and lifestyle
• Serve as a product knowledge expert with the ability to sell and market a broad range of apparel, including private labels, name brands, and tailored clothing
• Assist with building a superior customer-focused sales team by providing on-going coaching and training for selling skills, behaviors, and operational procedures

Skills

Customer service

Coaching

Communication

Education

High school diploma or equivalent

Job description

DXL Group, the largest specialty retailer of men's Big & Tall apparel, is seeking a Retail Sales Associate, Key Holder dedicated to delivering an unmatched guest experience. The role focuses on welcoming guests, understanding their needs, and providing expert guidance across a broad apparel range including private labels and tailored clothing.

You will coach team members on selling skills and operational procedures to build a high-performing sales environment.