Retail Sales Lead & Key Holder – Men's Big & Tall, Bonuses

Dxl-Big-; Nashua (NH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Quarterly bonuses

Job summary

DXL Group is seeking a Retail Sales Associate, Key Holder who delivers unmatched guest experiences in our free-standing stores. You will act as a product knowledge expert and coach teammates to achieve sales goals in a fast-paced environment. This role emphasizes outstanding service, teamwork and reliability.

Join a team where every member shares accountability for customer satisfaction, store operations and community presence, with opportunities for growth and quarterly bonus eligibility.

Qualifications

• High school diploma or equivalent; college/university degree helpful but not required.
• Demonstrates superior customer service techniques and experience with problem/ complaint resolution.
• Ability to lift up to 10 lbs. and move up to 50 lbs.

Responsibilities

• Greet guests, spend time learning needs, and learn about lifestyle preferences.
• Serve as product knowledge expert across private labels, name brands, and tailored clothing.
• Coach and train team members on selling skills, behaviors, and store procedures.

Skills

Customer service

Coaching

Product knowledge

Sales skills

Education

High school diploma

Job description

DXL Group is seeking a Retail Sales Associate, Key Holder who delivers unmatched guest experiences in our free-standing stores. You will act as a product knowledge expert and coach teammates to achieve sales goals in a fast-paced environment. This role emphasizes outstanding service, teamwork and reliability.

Join a team where every member shares accountability for customer satisfaction, store operations and community presence, with opportunities for growth and quarterly bonus eligibility.