Retail Sales Lead - Inspire Fans & Drive Store Wins

Pop-Mart-Americas-Inc.; Glendale (CA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

401k

Health insurance

Paid time off

Job summary

POP MART Americas Inc. in Santa Clara, CA is seeking a Retail Sales Lead to guide the sales floor, coach team members, and drive top-line performance. You will lead by example, model outstanding customer service, and ensure operational excellence across opening/closing, POS, and inventory control.

You will collaborate with store leadership on merchandising, product launches, and events, while fostering an engaging, inclusive environment for customers and colleagues alike.

Qualifications

• 1+ years of retail experience; leadership, keyholder, or supervisory experience preferred.
• Strong communication, coaching, and interpersonal skills.
• Must be at least 18 years of age.

Responsibilities

• Lead by example to deliver an exceptional customer experience and drive store performance.
• Serve as Leader on Duty in the absence of management, guiding the team.
• Coach, motivate, and support Sales Associates toward goals and KPIs.
• Promote POP MART products and manage visual merchandising and inventory.
• Ensure store operations, cash handling, and POS activities run smoothly.

Skills

Retail leadership

Customer service

Communication

Store operations

Inventory management

Team coaching

Education

High School Diploma or equivalent

Tools

POS systems

Job description

POP MART Americas Inc. in Santa Clara, CA is seeking a Retail Sales Lead to guide the sales floor, coach team members, and drive top-line performance. You will lead by example, model outstanding customer service, and ensure operational excellence across opening/closing, POS, and inventory control.

You will collaborate with store leadership on merchandising, product launches, and events, while fostering an engaging, inclusive environment for customers and colleagues alike.