Retail Sales Lead — Inspire a Sweet Customer Experience

LE2 See’s Candies, Inc.; Medford (MA); On-site; USD 27,000 - 38,000; Full time

Job summary

See’s Candies in Medford, MA is seeking a Retail Sales Lead Supervisor to guide the sales team and ensure smooth shop operations. You will mentor staff, drive sales initiatives, uphold exceptional customer service, and oversee day-to-day store activities.

Reporting to the Shop Manager, you will enforce visual merchandising standards, manage cash handling and banking, train team members, handle inventory accuracy, and create a welcoming atmosphere for customers—every day.

Qualifications

• Minimum 1 year of retail supervisory experience.
• Proven success in developing, motivating, training and coaching employees.
• Excellent customer service, communication, organizational skills, strong cash handling, and merchandising ability.
• Ability to follow, as well as implement and enforce, company policies and procedures.
• Strong work performance.
• Proven ability to grow the business by seeking sales opportunities and developing a sales driven team.
• Proven ability to learn new technologies quickly and manage change efficiently, proactively and in a positive manner.
• Physical ability to carry out the essential functions of the job, including packing candy, stocking shelves, ringing sales, standing, or walking the entire shift and lifting up to 25 pounds frequently.
• Flexibility in working hours, including weekends and holidays.
• * Internal applicants must be in good standing.

Responsibilities

• Assist the Shop Manager in providing effective leadership to the retail team, fostering a sales- focused and customer-focused environment.
• Motivate and guide team members to achieve individual and collective sales goals.
• Oversee the day-to-day operations of the retail location in accordance with company guidelines.
• Ensure compliance with visual merchandising standards and product presentation.
• Assist in resolving customer and employee concerns in a professional and timely manner.
• Aid in training and developing team members on company programs, policies, and procedures.
• Create a positive and welcoming atmosphere for customers through effective engagement.
• Assist in managing procedures related to cash handling, protection of company assets, and banking.
• Ensure compliance with company policies, procedures, ethical standards, and safety protocols.
• Assist with inventory management. Ensure inventory accuracy, maintain proper inventory levels, communicate inventory needs, and trends to management.
• Submit required paperwork in a timely manner, including payroll approvals and other administrative tasks.
• Other duties as assigned.

Skills

Customer service

Communication

Organizational skills

Cash handling

Merchandising

Leadership

Coaching

Job description

See’s Candies in Medford, MA is seeking a Retail Sales Lead Supervisor to guide the sales team and ensure smooth shop operations. You will mentor staff, drive sales initiatives, uphold exceptional customer service, and oversee day-to-day store activities.

Reporting to the Shop Manager, you will enforce visual merchandising standards, manage cash handling and banking, train team members, handle inventory accuracy, and create a welcoming atmosphere for customers—every day.