Retail Sales Lead: Inspire Teams & Elevate Customer Service

See's Candies, Inc.; Chico (CA); On-site; USD 34,000 - 39,000; Full time

Job summary

See’s Candies in the United States is seeking a Retail Sales Lead Supervisor to guide the sales team, ensure smooth store operations, and uphold our brand of customer service excellence. You will report to the Shop Manager and work closely with the management team to drive sales initiatives.

The ideal candidate has at least one year of supervisory retail experience, strong communication and merchandising skills, and a hands-on, customer-focused approach.

Qualifications

• Minimum 1 year of retail supervisory experience.
• Proven ability to develop, motivate, train and coach employees.
• Excellent customer service, communication, organizational skills; strong cash handling and merchandising ability.
• Ability to follow, as well as implement and enforce, company policies and procedures.
• Strong work performance and sales-driven mindset.
• Proven ability to learn new technologies quickly and manage change.

Responsibilities

• Lead retail team and maintain sales- and customer-focused environment.
• Motivate team to achieve sales goals.
• Oversee day-to-day operations at the retail location.
• Ensure compliance with visual merchandising standards.
• Resolve customer and employee concerns professionally and promptly.
• Train and develop team on company programs and policies.
• Create welcoming atmosphere for customers.
• Manage cash handling, assets, and banking procedures.
• Ensure compliance with policies and safety protocols.
• Assist with inventory management.
• Submit payroll approvals and other admin tasks.
• Other duties as assigned.

Skills

Retail supervisory

Customer service

Communication

Merchandising

Cash handling

Staff training

Team leadership

Flexibility

Physical stamina

Job description

See’s Candies in the United States is seeking a Retail Sales Lead Supervisor to guide the sales team, ensure smooth store operations, and uphold our brand of customer service excellence. You will report to the Shop Manager and work closely with the management team to drive sales initiatives.

The ideal candidate has at least one year of supervisory retail experience, strong communication and merchandising skills, and a hands-on, customer-focused approach.