Retail Sales Lead: Inspire a Sweet Team

LE1 See’s Candy Shops, Incorporated; Burbank (CA); On-site; USD 36,000 - 39,000; Full time

Job summary

See's Candies in the United States (California) is seeking a Retail Supervisor to lead the store team and deliver exceptional customer service. You will coach associates, drive sales, and ensure daily operations align with company standards.

Responsibilities include cash handling, inventory control, visual merchandising, training, and resolving issues promptly. The role requires flexibility, weekend availability, and a positive, sales-driven mindset.

Qualifications

• Minimum 1 year of retail supervisory experience.
• Proven success in developing, motivating, training and coaching employees.
• Possess excellent customer service, communication, organizational skills, strong cash handling, and merchandising ability.
• Ability to follow, as well as implement and enforce, company policies and procedures.
• Strong work performance.
• Proven ability to grow the business by seeking sales opportunities and developing a sales driven team.
• Proven ability to learn new technologies quickly and manage change efficiently, proactively and in a positive manner.
• Physical ability to carry out the essential functions of the job, including packing candy, stocking shelves, ringing sales, standing, or walking the entire shift and lifting up to 25 pounds frequently.
• Flexibility in working hours, including weekends and holidays.
• Internal applicants must be in good standing.

Responsibilities

• Assist the Shop Manager in providing effective leadership to the retail team, fostering a sales-focused environment.
• Motivate and guide team members to achieve individual and collective sales goals.
• Oversee the day-to-day operations of the retail location in accordance with company guidelines.
• Ensure compliance with visual merchandising standards and product presentation.
• Assist in resolving customer and employee concerns in a professional and timely manner.
• Aid in training and developing team members on company programs, policies, and procedures.
• Create a positive and welcoming atmosphere for customers through effective engagement.
• Assist in managing procedures related to cash handling, protection of company assets, and banking.
• Ensure compliance with company policies, procedures, ethical standards, and safety protocols.
• Assist with inventory management.
• Ensure inventory accuracy, maintain proper inventory levels, communicate inventory needs, and trends to management.
• Submit required paperwork in a timely manner, including payroll approvals and other administrative tasks.
• Other duties as assigned.

Skills

Retail supervision

Customer service

Cash handling

Merchandising

Staff training

Team motivation

Tools

POS systems

Job description

See's Candies in the United States (California) is seeking a Retail Supervisor to lead the store team and deliver exceptional customer service. You will coach associates, drive sales, and ensure daily operations align with company standards.

Responsibilities include cash handling, inventory control, visual merchandising, training, and resolving issues promptly. The role requires flexibility, weekend availability, and a positive, sales-driven mindset.