Retail Sales Lead: Elevate Customer Experience

Warby Parker; New York (NY); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Health insurance

Vision & Dental

Paid time off

401(k)

Parental leave

Short-term disability

Employee stock purchase plan

Free eyewear

Job summary

Warby Parker is seeking a self-motivated Sales Supervisor to create outstanding customer experiences across our U.S. locations. You will lead floor selling, open/close the store, and participate in process improvements with a collaborative team, mentoring peers when a manager is away.

You bring 6+ months in a supervisory role, exceptional communication, and a passion for helping customers. This role emphasizes teamwork, adaptability, and a proactive approach to problem-solving.

Qualifications

• 6+ months in a management position
• Retail experience with a customer-focused mindset
• Ability to deliver high-quality customer service and product knowledge
• Strong interpersonal and communication skills

Responsibilities

• Lead the selling on the floor and front-of-house operations
• Open and close the store
• Foster an inclusive culture and treat customers and colleagues with respect
• Share Warby Parker's story and mission with customers
• Drive process improvements and participate in team touch-bases when a manager is not present

Skills

Retail experience

Customer service

Leadership

Communication

Team player

Problem solving

Job description

Warby Parker is seeking a self-motivated Sales Supervisor to create outstanding customer experiences across our U.S. locations. You will lead floor selling, open/close the store, and participate in process improvements with a collaborative team, mentoring peers when a manager is away.

You bring 6+ months in a supervisory role, exceptional communication, and a passion for helping customers. This role emphasizes teamwork, adaptability, and a proactive approach to problem-solving.