Retail Sales Lead - Elevate Customer Experience

knitwellgroup; McLean (VA); On-site; USD 19,000 - 24,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development

Community impact

Job summary

LOFT in Tyson's Corner, McLean, VA is seeking a Sales Lead to model exceptional customer experiences and coach associates. You will work with the Store Manager to master store operations and be ready to step in as manager when needed.

Youll drive brand standards, support onboarding, and foster an inclusive, high‑performing team while ensuring a seamless omnichannel shopping experience with available tools. The role emphasizes leadership, coaching, and timely feedback to help associates deliver

Qualifications

• 6 months of retail sales experience (preferred).
• Management experience (preferred).
• Technology proficient and ability to operate a point-of-sale system.
• Enjoys communicating and coaching.
• Flexible availability – including evenings, weekends, and holidays.
• Takes initiative in making thoughtful decisions.
• Ability to organize, delegate, and prioritize assignments to stay on top of deadlines.

Responsibilities

• Be a representative of the LOFT brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Seamlessly step into the role of manager when needed.

Skills

Retail sales

Management

POS proficiency

Coaching

Flexible hours

Decision making

Job description

LOFT in Tyson's Corner, McLean, VA is seeking a Sales Lead to model exceptional customer experiences and coach associates. You will work with the Store Manager to master store operations and be ready to step in as manager when needed.

Youll drive brand standards, support onboarding, and foster an inclusive, high‑performing team while ensuring a seamless omnichannel shopping experience with available tools. The role emphasizes leadership, coaching, and timely feedback to help associates deliver